Complaints Investigator

**Job Overview**: Responsible for both performance management and the on-going coaching and development of the team you will be pivotal in ensuring that quality management and case management SLAs are adhered to. You will need to utilise your knowledge and experience of FCA regulations, specifically FCA DISP rules to ensure fair and consistent outcomes are...

National based company requires an experienced and dedicated Risk Advisory Consultant & Forensic Investigator. **Scope of Requirements**: **Risk Advisory & Consulting** - Advise on risk management matters relating to implementation of best practice and applicable Risk Management & Fraud Risk Management Frameworks. - Conduct risk management and fraud risk...

**Job Overview**: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. **Responsibilities**: - Investigate all cases of potential misrepresentation and...

Main ResponsibilitiesThe incumbent will handle queries and complaints from the Student Registration Support unit and conduct follow-ups from customer satisfaction surveys. Additionally, they will investigate and resolve queries and complaints as determined by the Student Services Manager.Contributing to business process re-engineering and policy development...

**Health and Safety Rep** Act as the liaison between senior management and employees, and may be responsible for, amongst other things: - Assisting the Health and Safety Officer. - Attending Health and Safety Committee meetings. - Identifying hazards and risks in the workplace. - Listening to and investigating OHS-related complaints from employees. -...

Currently we are searching for an Administration Assistant for Durban, South Africa. **Responsibilities of this Post**: Answer telephone calls and respond to callers in a polite and helpful manner. Following the organisational complaints procedure, ensure that complaints are documented, addressed, investigated, and resolved speedily and effectively....

Currently we are searching for an Administration Assistant for Durban, South Africa. **Responsibilities of this Post**: Answer telephone calls and respond to callers in a polite and helpful manner. Liaise with maintenance contractors and follow-up on maintenance required. Following the organisational complaints procedure, ensure that complaints are...

About the RoleThis is an exciting opportunity to join our team as a Lead Quality Control Officer. You will play a key role in maintaining and improving product quality by conducting audits, investigations, and implementing corrective actions.Responsibilities:Conducting Internal and Supplier AuditsInvestigating Customer ComplaintsReviewing Quality...

Job Summary:This position is responsible for ensuring that employers adhere to relevant laws and regulations.Key Tasks:Conduct inspections to monitor compliance.Investigate complaints and take necessary actions.Support inspectors with administrative duties.Requirements:Related degree and at least 3 years of experience.Valid driver's license.

Job Title: Human Resources Advisor">Job Summary:">Findojobs South Africa is seeking a highly skilled Human Resources Advisor to provide administrative support to the inspectors and assist in investigations on reported complaints pertaining to contravention of BCEA, Sectoral Determinations and NMWA.">Key Responsibilities:">">Provide administrative support to...

About the Position:This role requires a highly motivated individual who can work effectively in a fast-paced environment.Responsibilities:Monitor compliance with UIA, COIDA and UICA.Execute investigations on reported complaints.Support inspectors with administrative tasks.Qualifications:Bachelor's degree in a related field.At least 3 years of experience in a...

As a Customer Care Consultant you strive to assist with the day to day customer care (all business channels), customer complaint s and administrative duties within the department. WHAT THE ROLE ENTAILS - Timeous responses in accordance with SOPs, use of appropriate t one of voice. - Customer Care (all business channels) complaints handling in accordance...

**Job Purpose**: Key Responsibility Areas**: Manages the operational dedicated uniform functions. Supervision and control of subordinate staff. Attends to driving suspensions. Attends any major accidents, accidents involving injured on duty incidents and or damage to or involvement in accidents of police vehicles or personnel. Provides advice and guidance to...

Job Overview:The successful candidate will be responsible for ensuring that employers comply with all relevant laws and regulations.Responsibilities and Duties:Conduct audits to identify areas of non-compliance.Investigate reported complaints and take appropriate action.Collaborate with other teams to ensure effective implementation of policies and...

**Job Advert** Do you have customer service experience, and are you seeking a new job in Durban, South Africa? If so, we want to hear from you! Webhelp is looking for a collaborative and skilled Escalation Specialist to join our inclusive and thriving team. This full-time escalation role comes with an attractive salary and benefits package. As a flexible...

As a Customer Care Consultant you strive to assist with the day to day customer care (all business channels), customer complaint s and administrative duties within the department. WHAT THE ROLE ENTAILS - Timeous responses in accordance with SOPs, use of appropriate t one of voice. - Customer Care (all business channels) complaints handling in accordance...

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies. The Collections Call Centre Agent will be responsible for ensuring that customer calls, queries and correspondence replies are attended to over the various communication...

**Job Purpose**:** Water Distribution Operator-34002770: - ** To respond to telemetry alarms on bulk water infrastructure and reticulation, assess the nature of the problems on both bulk water infrastructure and reticulation and report the nature of the problems to Control Room. **Water Distribution Officer - 34002770B: - **To respond to telemetry alarms...

Job OverviewTalent Candey is seeking a skilled SHERQ Officer to coordinate and execute applications associated with complying with the Occupational Health and Safety Act.Key ResponsibilitiesConduct daily safety inspections and follow up on their outcomes.Enforce compliance with OHS Act 85/1993 and Codes of Good Practice.Advise employers and employees on...

KwaZulu Natal, Durban - (Negotiable) Brand Community Manager required to join a marketing and manufacturing company based in Durban. **Duties and Responsibilities**: - Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment;...