Brand Community Manager

20 hours ago


Durban, South Africa Talented Recruitment Full time

KwaZulu Natal, Durban
- (Negotiable)

Brand Community Manager required to join a marketing and manufacturing company based in Durban.

**Duties and Responsibilities**:

- Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide accurate, efficient and timely responses to requests regarding complaint investigations
- Advance and protect the company’s reputation, mitigate risks and manage complaints positively and constructively
- Resolving highly complex customer issues by partnering with the appropriate departments effectively
- Solve queries efficiently and close internal communication loop
- Identifies process improvements and procedural challenges, recommending appropriate solutions.
- Help manage consumer queries on company social media channels, including Facebook and Instagram.
- Build brand engagement and foster the brand communities.
- Perform other duties and special projects as assigned.

**Digital Aspect**:

- Manage Meta platforms and Google Ads for 3 brands
- Create a strategic brand communication monthly plan for each brand
- Oversee all creative content with in-house design team.
- Project manage all digital projects to build and monitor the timelines and deadlines with stakeholders
- Organise and run photoshoots if and when needed.
- Curate copy needed for digital content
- Work with budgets to allocate monthly spend.
- Schedule and monitor all paid media.
- Research and stay up to date with competitor activity and social media trends.

**IMPORTANT NOTICE**

**I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).**
- For more information please contact:

- Talya Kimberley


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