Client Experience Manager

**Job Classification** - **REQ: 133198 - Refilwe Falatsi**: - **Closing Date: 12 April 2024**: - **Location: 135 Rivonia Campus, Sandton**: - **Division: Nedbank Insurance | Client Experience**: - Job Family- Marketing, Communication and Research - Career Stream- Market Research and Customer Insights - Leadership Pipeline- Manage Others - FAIS...

Hybrid - offices are in Johannesburg 6 month contractRequirements: Relevant degree/diploma 5 to 7 years experience customer experience/CX 5 years in financial services industryResponsibilities:Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are metCost Containment:...

Job DescriptionTo develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are metJob Summary:We are seeking a highly motivated, driven self-starter and experienced Customer Experience Manager to join our team at FNB Savings and Cash Investments. As the Customer Experience...

**Job purpose**: The Client Experience Manager (Partner) is responsible for creating a great experience for all Edge Solutions clients (programme sponsors) by improving programme delivery processes, building a standard programme delivery toolkit and coaching Program Managers on the effective execution of programme delivery processes and use of the program...

Description:Map the client journey. Ability to effectively document client journeys andprocessesLead and manage client onboarding and client service operations. Overseethe client onboarding and client service operations and ensure that'bridgians are equipped to deliver the highest level of client experience.Streamline client operations. Streamline the...

Job Context:Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Strategic Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division.Minimum Requirements:MatricQualification in one of the following areas marketing,...

Job Advert Summary:Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering. Ensuring...

Key purpose:Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are met.Duties and responsibilities: Identify, control and escalate potential risks which may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Deliver against...

Key purpose:Develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and thatbusiness targets are met.Duties and responsibilities: Identify, control and escalate potential risks which may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Deliver against...

What you'll be responsible for: Design and assess the customer journey in Client Operations, focusing on improving client interactions, communication, and enhancing their experience in new business, servicing, and claims processes. Lead the Customer Experience aspect of the design process, providing thought leadership and applying insights to enhance the...

**Job Requisition Number** - REQ#124213- Job Family- Administration, Operations and Facilities- Career Stream- Client Service - Leadership Pipeline- Manage Self: Professional **Job Purpose** - Partner the CX teams in the delivery of a wide range of routine administrative, office management, project management and complex operational responsibilities. These...

Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To lead and manage the Client Experience team and strategy in the execution of the full suite of Global Markets products and services to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent...

**OPPORTUNITY** - This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.**WHAT WILL YOU DO** - The purpose of this position is to be the custodian for the client experience throughout the...

OPPORTUNITY This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.WHAT WILL YOU DO The purpose of this position is to be the custodian for the client experience throughout the nonmotor...

**Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Strategic Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Matric Qualification in one of the following areas...

Job purpose:To influence the understanding and thinking of client and consumer behaviour through foresight, customer insights and analytics, and enabling business to achieve its objectives by putting Client first. To operationalize Client Experience strategy and enhance client user experience based on identified gaps in client journeys and voice of client...

Manager, Client Experience, Global Markets Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To provide specialist service across segments, to maximise Global Markets revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Ensure the delivery of high quality service to all customers and ensure business targets are met.**experience and qualifications**: - B...

Job Description Hello Future Customer Experience Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...

Job DescriptionHello Future Customer Experience SpecialistWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...