Client Experience Operations Manager

Hybrid - offices are in Johannesburg 6 month contractRequirements: Relevant degree/diploma 5 to 7 years experience customer experience/CX 5 years in financial services industryResponsibilities:Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are metCost Containment:...

What you'll be responsible for: Design and assess the customer journey in Client Operations, focusing on improving client interactions, communication, and enhancing their experience in new business, servicing, and claims processes. Lead the Customer Experience aspect of the design process, providing thought leadership and applying insights to enhance the...

Key purpose:Develop and lead customer experience frameworks to ensure the delivery of high quality service to all customers and that business targets are met.Duties and responsibilities: Identify, control and escalate potential risks which may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Deliver against...

Lexdan Select is assisting a client in the advertising sector with their search for a Client Operations Manager, based in Johannesburg.Requirements: Relevant bachelors degree- +3 years experience in an account management or production management role Experience in advertising sector or media space Experience with print production and...

Job Context:Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Strategic Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division.Minimum Requirements:MatricQualification in one of the following areas marketing,...

Key purpose:Develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and thatbusiness targets are met.Duties and responsibilities: Identify, control and escalate potential risks which may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Deliver against...

We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

Job Advert Summary:Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering. Ensuring...

Job DescriptionTo develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are metJob Summary:We are seeking a highly motivated, driven self-starter and experienced Customer Experience Manager to join our team at FNB Savings and Cash Investments. As the Customer Experience...

The CompanyGlobe 24-7 in partnership with a leading mining contractor are seeking an experienced Operations Executive to effectively lead the Company operations and production units. The RoleThe incumbent will be tasked with leading company operations and production units safely in pursuit of the highest return on investment through the effective...

Job purpose:To influence the understanding and thinking of client and consumer behaviour through foresight, customer insights and analytics, and enabling business to achieve its objectives by putting Client first. To operationalize Client Experience strategy and enhance client user experience based on identified gaps in client journeys and voice of client...

About us, purpose, experience and qualificationsabout us:purpose: To plan and manage the Client Desirability operations and implement the execution strategy of Group screening, monitoring, and reporting requirements inline with segment risk appetiteexperience and qualifications:Relevant Degree: in Business Management/ Financial Management/ Logistics...

Manager, Client Experience, Global Markets Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To provide specialist service across segments, to maximise Global Markets revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and...

Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To lead and manage the Client Experience team and strategy in the execution of the full suite of Global Markets products and services to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent...

Job Title: Head of Middle Office OperationsJob Overview:As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund Administration. Your role...

Job DescriptionHello Future Client Desirability Operations ManagerWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

OPPORTUNITY This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.WHAT WILL YOU DO The purpose of this position is to be the custodian for the client experience throughout the nonmotor...

Job Purpose To implement and maintain the Groups operational risk management framework through partnering with business to manage operational risk and ensure compliance to regulatory requirements; as per Nedbank business strategy.Responsibilities: Build sound professional relationships with clients through collaboration; client focus; innovative growth;...

Our client, a Market Leader in Driver and Fleet Management is expanding and looking for a Client Manager to join their team.ClientManagerAs a client manager, you will be required to assist the company with the management of its clients. The role requires a dynamic individual whose primary role will be client management with ancillary roles of administration...

SHEQ Manager: AfricaR850 K p a + bonusRoodepoortTo develop and manage the SHEQ Management functions and systems with the objective of ensuring and assisting the business to achieve its strategic objectives.Requirements: B.Deg/Dip in Eng or Quality Management 510 yrs Quality Management Exp Familiar with standard concepts, practices, & procedures A Good...