Current jobs related to Client Experience Coordinator - Johannesburg - Nedbank

  • Client Liaison Coordinator

    5 days ago

    Johannesburg, South Africa Alfred H Knight Group Full time

    WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally...

  • Client Liaison Coordinator

    4 months ago

    Johannesburg, South Africa Alfred H Knight Group Full time

    WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally...

  • Client Experience Co-ordinator

    4 weeks ago

    Johannesburg, South Africa Bidvest Bank Full time

    **Primary Purpose** Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards...

  • Client Experience Co-Ordinator

    4 weeks ago

    Johannesburg, South Africa Bidvest Bank Full time

    Primary Purpose Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum standards...

  • Key Client Coordinator

    4 months ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Key Client Coordinator** (English and Chinese Fluent)** - Johannesburg North Our client in the Automotive Industry is looking for a **Key Client Coordinator** in the ** Johannesburg North **area to join their team. **Requirements**: - Automotive or Business Management related qualification - Marketing qualification - Business administration and or...

  • Client Experience Co-Ordinator

    4 weeks ago

    Johannesburg, South Africa Bidvest Bank Full time

    Primary Purpose Responsible for all aspects, coordination, addressing of Client Service and Risk Management on the service provided to Bidvest Bank customers. To monitor adherence to regulatory requirements, policies & procedures, Customer Complaints resolution framework, Operational Risk Compliance and Change Management reporting minimum...

  • Experience Coordinator

    5 months ago

    Johannesburg, South Africa Black Pen Recruitment Full time

    **Experience Coordinator (Luxury/Travel)** Our client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insiders map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an...

  • Executive: Juristic Client Experience

    1 month ago

    Johannesburg, South Africa Nedbank Full time

    Job Family- Project, Process and Product- Career Stream- Process- Leadership Pipeline- Manage Function (MF)**Job Purpose** - Drive a franchise view of clients and client experience, enabling differentiated coverage and client experience models that generate positive client sentiment and grow share of wallet. The role will be responsible for delivering...

  • Client Experience Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job Summary:We are seeking a highly skilled Client Experience Manager to join our team at Standard Bank of South Africa Limited. As a Client Experience Manager, you will be responsible for monitoring and implementing measures to proactively identify, execute, prioritize, and measure a consistent approach to client experience across our fraud value chain.Key...

  • Conflicts Client Engagement Coordinator

    3 months ago

    Johannesburg, South Africa Hogan Lovells Full time

    Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Key Accountabilities of the Performance Area - Assist the team consisting of a Client Engagement Manager, Client Engagement Supervisor, Client Engagement Attorneys, Client Engagement Specialists to identify, assign out work and facilitate review of client...

  • Client Experience Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a skilled Client Experience Manager to join our team at FirstRand Bank Limited. As a key member of our Customer Experience team, you will play a critical role in developing and implementing strategies that drive customer loyalty and satisfaction.Key ResponsibilitiesUnderstand customer needs and expectations to develop effective...

  • Client Experience Manager

    7 days ago

    Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a skilled Client Experience Manager to join our team at FirstRand Bank Limited. As a key member of our Customer Experience team, you will play a critical role in developing and implementing strategies that drive customer loyalty and satisfaction.Key ResponsibilitiesUnderstand customer needs and expectations to develop effective...

  • Client Experience Manager

    2 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction - Support Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and...

  • Client Experience Manager

    3 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met Job Summary: We are seeking a highly motivated, driven self-starter and experienced Customer Experience Manager to join our team at FNB Savings and Cash Investments. As the Customer Experience...

  • Client Experience Manager

    2 weeks ago

    Johannesburg, South Africa FirstRand Bank Limited Full time

    Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Support Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and...

  • Chief Experience Officer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    About the RoleSalt Employee Benefits is seeking a highly skilled Chief Experience Officer to lead our client experience strategy and drive business growth. As a key member of our team, you will be responsible for creating a seamless and personalized experience for our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Experience...

  • Client Experience Specialist

    1 month ago

    Johannesburg, South Africa Servest Careers Full time

    **Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Matric Qualification in one of the following areas marketing,...

  • Client Experience Specialist

    4 months ago

    Johannesburg, South Africa Servest Careers Full time

    **Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Strategic Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Matric Qualification in one of the following areas...

  • Client Experience Manager

    4 months ago

    Johannesburg, South Africa Edge Growth Full time

    **Job purpose**: The Client Experience Manager (Partner) is responsible for creating a great experience for all Edge Solutions clients (programme sponsors) by improving programme delivery processes, building a standard programme delivery toolkit and coaching Program Managers on the effective execution of programme delivery processes and use of the program...

  • Relocate to Cape Town Junior Experience Coordinator

    4 months ago

    Johannesburg, South Africa Black Pen Recruitment Full time

    **Relocate to Cape Town Junior Experience Coordinator (Luxury/Travel)** Our client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insiders map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and...

Client Experience Coordinator

4 months ago

Johannesburg, South Africa Nedbank Full time

**Job Requisition Number**
- REQ#124213- Job Family- Administration, Operations and Facilities- Career Stream- Client Service
- Leadership Pipeline- Manage Self: Professional

**Job Purpose**
- Partner the CX teams in the delivery of a wide range of routine administrative, office management, project management and complex operational responsibilities. These include but are not limited to: Financial, Office and Team Administration, Product Specific Project Coordination and administration including e.g. product delivery documentation from scoping to execution Procurement and Vendor Management Team Communications, Customer (cross functional, (predominantly internal depending on functional area), query management and resolution).**Responsibilities**:

- Proactively coordinate team diaries and schedules and leverage a solid understanding of the business context, strategic and operational agenda to make workable recommendations to the product teams concerning their time management, prioritization, delegation, and organization for optimal effectiveness
- Consolidate product calendar and ensure critical process and implementation cycles are communicated to the Business Operations and Strategy Teams for the broader Book of Work and Team Calendar
- Coordinate and manage all team logistics e.g. travel, meetings, catering, diaries and proactively package itineraries, visa, travel requirement documentation, meeting schedules, pick-ups / drop offs etc. and communicate relevant details to all team members(ready the team for action - enabling the team to be more effective and efficient by not needing to follow up and ask)
- Be the custodian of the product calendar and related product input requirements to the team and proactively prompt the team on preparation requirements ahead of scheduled meetings, events, committees, board etc.
- Design and implement effective planning and communication processes aligned to the product to flag preparation requirements to respective team members where relevant
- Act as the point of coordination for key product related outcomes and ensure all requirements are met by teams e.g. attendance at forums, meetings, events, training, performance, submissions etc.
- Act as the first point of contact for the product office and ensure all requests (calls, correspondence) are appropriately actioned and closed by the relevant team members
- Implement and maintain office and team administration systems including for example: meeting minutes, agendas, customer engagements, schedules (such as leave, performance etc.), calendars and milestone delivery dates, templates, tools etc. Proactively manage financial transactions, this may include, but is not limited to: invoicing, payments, expenses,
- Expertly manage all incoming / outgoing communications and requests and proactively identify and mitigate associated risks (e.g.serious complaints, escalations, Executive Office and Cluster requests)
- Coordinate and manage all team information e.g. contact lists, birthday, leave etc. schedules.
- Coordinate and manage all office supplies and equipment (on time and budget) - including asset management of key assets across the team.
- Coordinate all people related administration e.g. onboarding, recruitment processes, resource management, performance preparation etc.
- Implement, monitor, maintain and continuously improve document management systems and processes.
- Monitor, maintain and effectively improve on business process related systems e.g. trackers, resource management templates, reports etc.
- Expertly take and draft minutes for various product meetings where required to do so and ensure alignment to quality guidelines.
- Ensure all coordination and administration meets group governance, risk, compliance and regulatory requirements - remain 100% compliant always
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Essential Qualification- Matric and Relevant Business Administration qualification and or Experience
- Minimum Experience Level- Expertise in various software / system requirements: MS Suite of products, Databases e.g. Access, ClickView, ERP systems e.g. SAP etc.
- (3-5) years’ experience business and office administration, policies and practices (including, risk, compliance and governance related to office administration)
- Exceptional written and verbal communication skills with proven track record in designing presentations, drafting communications (letters, reports, minutes) for senior audiences that include Group Exco members.
- Must be able to leverage technology and software knowledge and skill to create systems (e.g. schedules, spreadsheet templates etc.), databases and process.
- Proven track record in financial administration (Budget tracking, PO generation, Invoicing etc.)
- Proven track record in client relationship management
- Proven track record in project administration
- Experience in working with and within an Agile / project team / team.