Client Liaison Officer
3 weeks ago
Are you passionate about building strong relationships and ensuring exceptional client experiences? We are looking for a proactive and results-oriented Client Liaison Officer to join our dynamic team
As a Client Liaison Officer, you will play a key role in acting as the bridge between our clients and internal teams. You’ll be responsible for understanding client needs, coordinating projects, and delivering exceptional service to ensure satisfaction and continued business success. Your ability to manage relationships, resolve issues, and communicate effectively will be essential to the role.
Key Responsibilities
- Phone clients daily to arrange fitments (70 calls daily)
- Update excel schedule regarding fitment and who has been allocated for fitment
- Do follow up calls regarding fitment status
- Escalate fitment to Key Acc Manager, if not fitted within required time frame
- Handling of customer complaints immediately
- Escalated problematic fitments for clients or dealers to Administrator.
- Work closely with Administrator to address and resolve matters.
- Escalate immediately to management if unresolved
Minimum Qualification and Experience:
Matric
Strong communication, interpersonal, and multitasking abilities (In Both English and Afrikaans languages)
Problem-solving skills with attention to detail
Intermediate to advanced Excel skills (Pivots, Vlookup & Macro’s)
Maintain a clean & organized work desk
Work Location: In person
Application Deadline: 2025/01/31
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