Technical Operations Manager

3 weeks ago

Edenvale, South Africa Broll Property Group Full time

**POSITION PURPOSE**

To support the Broll technical office at ARM in Edenvale to ensure daily operations are managed from end to end and all quality matters are met.

**KEY DUTIES & RESPONSIBILITIES**
- Ensure all admin are completed daily.
- This includes, safety checks, invoices, quotes and all required documentation
- Ensure all quotations are completed daily and on time and supplied to the office support to update the client
- Ensure staff are equipped with the necessary PPE and tools to perform their duties
- Do site inspections and over the shoulder training with staff to ensure quality of work and asses risk as skills on site.
- Ensure all documentation are in place to check and audit tools, ladders and all legal complaint equipment
- Have weekly meetings with staff to identify risk, operational challenges and support the staff.
- Ensure proper material management through the system and process so that staff are issued with the correct material prior to going to site.
- Manage staff performance and HR matters.
- Support and motivate staff to upskill and improve efficiencies and create a positive working environment
- Support the office support staff with all documentation and financial documents to ensure costing are done correctly as to each task / job completed.
- Meet with suppliers to negotiate rates and implement supplier agreements where needed via the support and sign off from Broll head office
- Assess monthly expenditure and implement process and initiatives with the executive to bring efficiencies and cost savings.
- Conduct weekly vehicle inspections to ensure safety compliance.
- Implement regular upskill training with accredited vendors for staff to ensure we stay abreast with the latest technologies.
- Create a positive working environment through professional conduct and building relationship with staff.
- Generate new income through marketing and building current client relationships and seek new opportunities for new business.
- Follow up on completed work with customer liaison and work inspections to ensure customer satisfaction.
- Follow up with clients on completed work and test their satisfaction on the services rendered.
- Build a material database to ensure proper quotes can be done and work with the store supply to ensure material management are optimised.
- Check staff job cards to ensure the correct time management and cost are captured before it is handed to the office support.
- Scrutinise service provider invoices and service reports for quality and compliance
- Ensure all scheduled work are done on time and to set standards
- Inspect all corrective work for quality compliance and supportive documents.
- Do site visits to compile and complete quotes
- You will be required to work overtime as and when so required.
- You will be required to support the office staff over weekends as and when work so required.

**CONDUCT**
- Must conduct himself in a professional manner
- Never disclose confidential information to the client
- Always follow reporting lines to resolve issues

**PERFORMANCE MEASUREMENTS**
- The SLA with our client will be used as a measurement of performance as well as the feedback on assessments from management and reporting structures.

**EDUCATION/CERTIFICATION**:

- Grade 12,
- Electrical trade test with Wireman’s license

**REQUIRED KNOWLEDGE**:

- Must have computer skills, know IT management systems, reporting, and meeting

**EXPERIENCE REQUIRED**:

- Must have atleast 5 years' experience in a similar role, with atleast 2 years in a supervisory role.
- Must have experience in terms of electrical, plumbing, Technical services and HVAC

**SKILLS/ABILITIES**:

- Well organized and detail oriented.
- Good attention to detail and accuracy.
- Cooperative and willing to assist others.
- Excellent Communication Skills
- Administration Skills
- Dependable
- Computer Skills
- Flexible
- Good Interpersonal Skills
- Able to use PC, calculator, and other basic business machines.

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