IT Technical Support Technician

2 weeks ago


Centurion, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Provision of general product information (pre-sales and post-sales) about the Products and processes relating to configuration, installation, updates and feature set support

Error resolution status reports to End User(s)

Resolution of Errors previously identified and addressed through documentation available

Basic support on the standard protocols and features of Products and collection of relevant Error determination information for escalation to Level 2/3 Technical Support

Matric

IT Qualification will be beneficial

1 to 2 years technical support experience will be advantageous but not essential

Excellent communication skills in English

Excellent verbal and written communication skills

Computer literacy / knowledge evidence essential - Hardware + Software

Customer service orientated



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