IT Technical Support Technician
2 weeks ago
**Job Duties/Responsibilities will include**:
Provision of general product information (pre-sales and post-sales) about the Products and processes relating to configuration, installation, updates and feature set support
Error resolution status reports to End User(s)
Resolution of Errors previously identified and addressed through documentation available
Basic support on the standard protocols and features of Products and collection of relevant Error determination information for escalation to Level 2/3 Technical Support
Matric
IT Qualification will be beneficial
1 to 2 years technical support experience will be advantageous but not essential
Excellent communication skills in English
Excellent verbal and written communication skills
Computer literacy / knowledge evidence essential - Hardware + Software
Customer service orientated
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