Technical Sales Support, Pyro

1 day ago

Centurion, South Africa Metso Outotec Full time
Job title : Technical Sales Support, Pyro & FerrousJob Location : Gauteng, CenturionDeadline : January 02, 2025Quick Recommended Links
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WHAT YOU WILL DO

  • Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro & Ferrous, through site visits and using Digital and Remote services (i.e. Augmented Reality)
  • Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems
  • Participating in technical warranty claim or customer complaint handling
  • Act as a trainer for internal/external technical trainings, for products
  • Expertise support for problem management, technical sales support, R&D and product development
  • Support IB (Installed Base) Validation
  • CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research​; inspection report reviews, recommendations and solution as requested​
  • Supporting Field Services with Technical information/details
  • Supporting the sales process and assisting with the technical information flow and part numbers
  • Assisting with developing and influencing and negotiations when required
  • Support overall sales funnel development
  • Ensure timely progress of sales cases throughout the different phases
  • Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis
  • Support sales team and SAM (Site Account Manager) with the best technical solutions for the customer with spare parts and promote modernisation & upgrade
  • Load all required info and drawings on SF (Sales Force) opportunities
  • Work closely with PL (Product Line) for support, needed information and training
  • Support Customer RFQ’s and provide correct part numbers
  • Review pricing on spares quotations
  • Support expert services and proposals
  • Customer site visit and inspections with SAM to support opportunities and build relation & sales pipeline
  • Weekly regional sales calls to support OR and sales planning
  • Review SF Opportunities 2-3 monthly and update on a regular basis
  • Work on upside / back up opportunities to bring them forward into forecast
  • Review sales history and identify hi-value repeatable sales opportunities
  • Customer site visit planning and support

WHO YOU ARE

  • Matric (Grade 12)
  • B Tech / BSc / BEng Metallurgical / Process Engineering, with a minimum of 5 year’s field experience in Process Equipment or,
  • Must have Sales experience
  • Experience of applications in minerals processing
  • Must have up to date understanding & knowledge as a technical product specialist
  • Understanding and experience of sales and financials
  • Familiarity with a broad range of Minerals Processing Equipment
  • Familiar with the core processes of the sales process
  • Experience in complex relationships
  • Advanced verbal and writing skills
  • Computer literacy and MS Office Skills are an inherent requirement

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