Ict Support and Network Technical Support Level 1

2 months ago

Centurion, South Africa AVBOB Full time

Responsible for the Group’s networks through establishing data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation and maintaining, monitoring and managing the group’s network systems and related equipment.

**Actively participates in the technical planning, design, maintenance and support of network systems of all AVBOB agencies and at Head Office**
- Providing technical advice on networks.
- Coordinate all AVBOB network needs and manage external vendors and partners.
- Identifying users’ needs and requirements and mobilising existing technology to meet their criteria
- Documenting plans, requests, activities and specifications and report on them.
- Perform system upgrades.
- Organise quotes, design systems, arrange and project manage implementations and coordinate various 3rd party providers

**Implements and maintains networking solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of network solutions.**
- Establish networks by programming features, establishing interfaces and integrations, following industry standards.
- Documents network by recording configuration diagrams and programming.
- Knowledge sharing on researched latest networking products relevant to AVBOB’s business.
- Provide technical support for wired and wireless networks and provide advice and guidance to business technologies and costs.
- Support and troubleshoot network routing and switching.

**Ensures that backup and scheduling of software maintenance is undertaken timeously of all network facilities/systems across the Group.**
- Execution of daily scheduled recording archiving tasks.
- Perform periodical backup of switch and router configuration if changes do occur. Coordinate system services updates with service providers on the network systems.
- Backup configurations of switches and routers at AVBOB Agencies.
- Document and keep records of all network equipment and their related interconnections

**Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.**
- Verifies service by testing and reprogramming circuits, equipment and alarms.
- Identify and correct problems.
- Maintains network by troubleshooting and repairing outages, updates documentation.
- Deliver proper client service to all eternal and external stake holders

**Ensures that forward planning is taken place around networking technologies in line with improved technological advancement in order for growth, sustainability and business continuity.**
- Provides advice to business on new networking products before budgeting and procuring. Plans solutions installations by studying technical specifications, prepares an installation schematic.
- Ensures that all networks adhere to approved quality assurance processes. All operational tasks to be in compliance with approved SOP’s.
- Track and monitor SLA's with the external service providers.
- Provide technical support on advisory capacity to all stakeholders where possible and sustain a productive customer relationship.

**Administration**
- Assist with the asset verification and budget alignment.
- Provide management reports.
- Support users, update and report on tickets in the service desk system as per SLA’s.
- Highlight abuse of costs and systems.
- Implement systems according to industry best practice.
- Deliver exceptional client service.
- Relevant Degree (Networking)
- Cisco Certified Network Professional - Data
- 3 Years’ technical experience in networking
- 2 Years’ experience managing 3rd party suppliers
- Knowledge of premise cabling design and installation.
- Knowledge of enterprise networks, routing and switching**.

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