Customer Service Representative

4 months ago

Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

- Opportunities to advance within
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic Supervisors and a Positive environment
- Employee Owned
- You will become an employee owner, once qualifications met to participate
- Affordable benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) - an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:
We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

  • Customer Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a Customer Service Representative to join our team at CallForce. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Receive and respond to customer inquiries via phone, email, or chatDeal with...

  • Customer Service Representative

    4 months ago

    Johannesburg, South Africa Ciazcon Consulting Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: - Ciazcon Consulting- Published- September 9, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Customer Service Representative for Johannesburg, South Africa. Responsibilities of this Post: - Ensure...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Recruitment Dynamix.Job SummaryThe successful candidate will be responsible for handling customer inquiries, providing product information, and closing sales. This is an excellent opportunity for individuals with a passion for sales and customer service to grow their career...

  • Customer Services Representative

    3 weeks ago

    Johannesburg, South Africa Stryker Full time

    Job title : Customer Services RepresentativeJob Location : Gauteng, JohannesburgDeadline : December 19, 2024Quick Recommended Links Jobs by Location Job by industries Position Summary: The representative is an entry level Customer Service position and a junior member of the team. The role is expected to carry out basic duties. Some experience and knowledge...

  • Customer Services Representative

    2 weeks ago

    Johannesburg, South Africa Stryker Full time

    Job title : Customer Services Representative Job Location : Gauteng, Johannesburg Deadline : December 19, 2024 Quick Recommended Links Jobs by Location Job by industries Position Summary: The representative is an entry level Customer Service position and a junior member of the team. The role is expected to carry out basic duties. Some...

  • Customer Service Representative

    7 months ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Representative Manufacturing Johannesburg North, Johannesburg - Gauteng - South Africa Lead the charge in delivering unparalleled customer satisfaction across Southern and Eastern Africa. You will be responsible for ensuring seamless order administration and exceptional customer experiences. With a minimum of 5 years of experience in a...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    At Recruitment Dynamix (Pty) Ltd, we are seeking a skilled Customer Service Representative to join our team.The estimated salary for this role is R 25,000 - R 35,000 per month, depending on experience and qualifications.About the RoleThe Customer Service Representative will be responsible for handling in-bound calls and processing orders. This is a crucial...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Media24 Full time

    Job Title: Customer Service RepresentativeAbout the Role:A dynamic and customer-focused individual is required to join our team as a Customer Service Representative. Based in Johannesburg, this role will involve providing exceptional service to clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:* Respond to incoming...

  • Customer Service Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Company Overview: CallForce is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. We are currently seeking a skilled Customer Service Representative to join our team in Sunninghill.Job Description: As a Customer Service Representative, you will be responsible for engaging with customers through...

  • Customer Service Representative

    7 months ago

    Johannesburg, South Africa SD Direct Marketing Full time

    **SALES REPRESENTATIVES JOB !!** Are you enjoying working with others and being a part of a marketing and sales team that is hardworking and dedicated, then you may be a great fit for the entry level Sales and Marketing Representative open, We have a fun office culture that is like no other. The opportunities for our marketing and sales team are endless. We...

  • Airport Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Job Title: Airport Customer Service RepresentativeWe are seeking highly motivated and friendly individuals to join our team as Airport Customer Service Representatives at Maneshez Solutions Services.

  • Customer Service Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa IIE MSA and IIE Varsity College Full time

    About the JobJob title : Call Centre Operators X3 (Fixed-Term Contract) - GautengWe are seeking a highly skilled Customer Service Representative to join our team at IIE MSA and IIE Varsity College.

  • Customer Service Representative

    5 days ago

    Johannesburg, Gauteng, South Africa Bianca consulting Full time

    Customer Service Representative Job DescriptionProvide exceptional customer service to ensure a positive dining experienceGreet guests and take meal orders in a timely and efficient mannerCommunicate effectively with the kitchen staff to ensure accurate order fulfillmentThe ideal candidate will have experience working in a fast-paced restaurant environment...

  • Customer Service Representative

    2 days ago

    Johannesburg, Gauteng, South Africa Global Connect Recruitment Full time

    **Job Title:** Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Global Connect Recruitment. As a key member of our sales team, you will be responsible for selling life insurance telephonically and achieving sales targets.About You:To succeed in this role,...

  • Customer Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Catch Consultants Full time

    We are seeking a talented Customer Service Representative to join our team at Catch Consultants. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring our clients receive top-notch support.Key Responsibilities:Provide timely and effective support to customers through various...

  • Customer Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an energetic and well-spoken Customer Service Representative with a proven track record of delivering exceptional service to join our client on an ad-hoc basis.RequirementsMust have a matric certificate.Must have at least 4 years' experience working in a call centre or in customer service.Must be able to upsell and meet sales targets.Must be...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, South Africa Stryker Full time

    **Why join Stryker?**: Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational...

  • Customer Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Merchants Full time

    Position Overview:As a Customer Service Representative for Merchants, you will be a key point of contact for customers, providing exceptional service and support.Purpose of Role:To deliver customer-focused services, inspiring confidence in the ability to handle customer interactions and maintain confidentiality of customer information.Key...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full time

    About UsSpeedaf Logistics South Africa (Pty) Ltd is a leading logistics company in South Africa that provides exceptional customer service to its clients. Our mission is to deliver fast, reliable, and cost-effective solutions to meet the needs of our customers.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. The...

  • Customer Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Cre8work Full time

    **Job Description:**As a skilled Customer Service Representative at Cre8work, you will be responsible for delivering exceptional support to our clients through various communication channels.**Key Responsibilities:**Answering customer inquiries and resolving issues in a professional manner.Providing accurate and timely information to customers regarding our...