Customer Service Representative

2 months ago

Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

We offer:

- Opportunities to advance within
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic Supervisors and a Positive environment
- Employee Owned
- You will become an employee owner, once qualifications met to participate
- Affordable benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days

Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) - an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.)

Position Summary:
We will empower you to provide best in class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 months ago

    Johannesburg, South Africa Ciazcon Consulting Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: - Ciazcon Consulting- Published- September 9, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Customer Service Representative for Johannesburg, South Africa. Responsibilities of this Post: - Ensure...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa SPARK Schools Full time

    Customer Service RepresentativeAt SPARK Schools, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Complement Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa CallForce Full time

    Customer Service Representative Job OpportunityWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at CallForce in Cape Town, South Africa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues that may arise, and ensuring...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeComplement Recruitment is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders and...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Job Title: Customer Service RepresentativeJob Overview:Moladira Skills is seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing technical support and customer service to clients via phone, email, or chat, ensuring a positive customer experience.Key...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa IGrow Wealth Investments Full time

    Customer Care RepresentativeIGrow Wealth Investments, a leading property investment company in South Africa, is seeking a skilled Customer Care Representative to join their team in Johannesburg and Pretoria.To be successful in this role, you will need:A matric certificateAt least 2 years of experience in a similar customer-facing roleExcellent communication...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...

  • Customer Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our client on an ad-hoc basis.RequirementsMust have a matric certificate.Must have at least 4 years of experience working in a call centre or customer service environment.Must be able to upsell and provide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    3 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Life Assurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...