Client Service Manager Non-motor Desktop

6 days ago


Johannesburg, South Africa Santam Full time

What will make you successful in this role?

Attending to complaints regarding repair work, settlement of claims.
Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator)
Providing technical assistance in all matters claims related.
Facilitate Claims Committee meetings
Facilitate Rejection letter process
Audit claims to determine training requirements for assessors
Entry point for Claims Technical Advice
Technical support to assessors Qualifications and Experience

Matric
At least 5 years’ experience in the non-motor claims environment (assessment)
Up to date with current claims processes
Customer service -interaction with service providers and customers to determine their needs.
Computer literacy (MS office)
Symbility literacy
Numeracy and/or Cost Quantification Abilities
Strength is Determining Merits and Quantum
Report Writing Skills
Intermediate Certificate in Insurance Studies or Equivalent Qualification will be advantageous
Knowledge and skills

Negotiating skills
Positive attitude
Good communication skills
Time management abilities
Problem solving skills
Team player
Self-confidence
Ability to accept and learn from criticism
Flexibility
Working well under pressure



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