Senior Customer Services Agent

5 days ago

Johannesburg, South Africa Adcock Ingram Critical Care Full time

**Reporting to**

Customer Services Manager

**Job Purpose**

To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good relationships with customers and AICC Team, ensuring regular feedback to customers.

To be an advocate for AICC customers, showing ethical behaviour in actioning AICC Mission, Values and SOP’s. To be willing and able to carry out additional duties over and above the normal required Customer Services Agent duties, which requires a higher level of responsibility than that of a Customer Services Agent, and to become involved in projects.

**Required Learning**
- Minimum of 10 to 15 years Customer Services or Related Work Experience Required
- Extensive Order Management System Experience Required
- Medical Industry Experience required
- Tertiary qualification advantageous
- Fully Computer Literate, with MS Office (highly proficient in Excel; Proficient in Word and Power Point)
- CRM Experience advantageous
- Experience in Capturing orders, Dealing with Customer Stock and Delivery Queries, dealing with Patient Queries
- Oracle 12 experience advantageous
- Processing orders with relevant dates and requirements
- Timeously attend to orders & queries to resolution
- Ensuring all steps needed for Distribution to execute the deliveries are completed
- Maintaining Order Entries (Order Book)
- Raising and Maintaining RMA’s (Credits)
- Maintaining Backorders with Proactive communication to customers
- To provide timely, tenacious and empathetic support and assistance to new and existing customers to ensure they find the right product and/or service
- Functioning as part of AICC Team, and/or Independently
- Maintain Excellent relationship with customers, internal and external
- Managing pressure and controlling emotions
- Patience & active listening to ensure customer experiences relevant issues addressed
- Nurturing Strong knowledge of company products and trends and processes
- Adapt conversational patterns to customers’ needs
- Keep composure with very difficult customers, handling unhappy customers professionally
- Compliance with Company Mission, Values and SOP’s

**Core Competencies**
- Extremely high level of accuracy and commitment to go the extra mile
- Works very well under pressure
- Function as part of a cross-functional team with other departments
- Positive and Can-do attitude in carrying out duties
- Excellent Verbal and written communication skills
- Pro-active Planning skills
- Excellent record keeping
- Solution driven
- Ability to handle difficult customers
- Attention to detail
- Ability to multi-task
- Quality Orientated
- Excellent Interpersonal skills
- Organizational awareness
- Work Independently and under pressure
- Team player
- Action-orientated

**Job Types**: Full-time, Permanent

**Salary**: Up to R400,000.00 per year

**Experience**:

- Customer service: 10 years (required)

Ability to Commute:

- Johannesburg, Gauteng (required)

Ability to Relocate:

- Johannesburg, Gauteng: Relocate before starting work (required)

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Helderberg Personnel Full time

    My client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...

  • Customer Service Agent

    4 weeks ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial industry is looking for an experienced customer service agent.

  • Senior Customer Sales

    2 weeks ago

    Johannesburg, South Africa The Emirates Group Full time

    Job Purpose: JOB PURPOSE To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives JOB ACCOUNTABILITIES LINKED TO...

  • Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...

  • Customer Service Agent

    4 weeks ago

    Johannesburg, South Africa Afrizan People Intelligence Full time

    Our client in the financial industry is looking for an experienced customer service agent with a call centre background. Minimum requirements - Matric (grade 12) - 1 - 2 years customer service experience - Excellent communication skills - Clear credit record **Job Type**: Temporary Contract length: 6 months Pay: R8,000.00 per month Application...

  • Senior Customer Service Trainer

    2 weeks ago

    Johannesburg, South Africa Black Pen Recruitment Full time

    **Senior Customer Service Trainer (Fintech/Cryptocurrency)** Our client is an American-based company that is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. Their mission is to make cryptocurrency/blockchain and other FinTech services more accessible, and affordable, than ever before. Our...

  • Customer Services Agent

    4 weeks ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Arabicspeaking Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabicspeaking Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Customer Service Agent

    3 weeks ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...

  • Operations & Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Employ Africa Group Full time

    Our client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...

  • Senior Customer Support Agent

    4 weeks ago

    Johannesburg, South Africa Rentoza Full time

    Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: We are looking for a Senior Customer Support Agent to join our dynamic team and help deliver a world class digital...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Energy at Work Projects Full time

    Acquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...

  • Senior Customer Service Agent Courier

    2 weeks ago

    Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Overview** **Customer Service Agent Courier** This is an exciting and challenging position working for the UK’s 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home). You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active,...

  • Customer Service International Agent

    3 weeks ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Eastern Suburbs - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000273/DM - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistics Company that seeks the expertise of a Customer Service International Agent **Minimum Requirements** - Minimum of 5 to 8 years’ recent experience as a Customer...

  • Operations & Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Johannesburg (working from home) **Contract**: 3 months contract **Hours**:Full time - 45 hours per week **Shifts: B**etween 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**:R8,500 to R12,000 per month **Equipment**:Laptop, screen and UPS supplied Shift is a rapidly growing...

  • Norwegian Speaking Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa Initiate International Full time

    We have an exciting career opportunity in **Johannesburg, South Africa** for a **Norwegian speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...

  • Swedish Speaking Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate International Full time

    We have an exciting **job** opportunity in **Johannesburg, South Africa** for a **Swedish speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...

  • Danish Speaking Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate International Full time

    We have an exciting **job** opportunity in **Johannesburg, South Africa** for a **Danish speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in South Africa and internationally. Work in an international environment with an amazing company by getting in touch...