Arabicspeaking Customer Service Agent
7 months ago
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Johannesburg.
**Job Purpose**:
**Requirements**:
Grade 12
Well versed in both Arabic and English (Read, Write, Speak)
Clear Criminal Record
**Key responsibilities may include but are not limited to**:
Answer incoming calls and promptly address customer inquiries.
Provide customers with comprehensive product and service information.
Utilise our in-house operating system to identify, investigate, and resolve customer issues.
Maintain detailed call logs and generate reports as needed.
Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
Perform daily administrative tasks and accurately input essential data into various CRM systems.
Demonstrate strict adherence to Company policies and practices.
Review and take action on assigned cases.
Monitor Average Handling Time to meet established standards.
Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
Uphold customer service quality standards and align with established business processes.
Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
**Critical Skills/ Competencies**:
Strong communication skills, both verbal and written, across all organisational levels.
Proven track record in driving solutions.
Exceptional problem-solving abilities with a keen eye for accuracy.
Self-motivated, proactive, and capable of working autonomously.
Confidence in navigating dynamic work environments.
Adaptability and agility in approach.
Demonstrates resilience and a growth mindset.
Proficient in adapting to evolving situations (adaptive thinking).
Adept at collaborating effectively within a team.
Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
**Salary and working hours**:
Market related, based on the level of experience
Shift Allowance
24/7 Rotational Shifts
-
Arabicspeaking Customer Service Agent
7 months ago
Johannesburg, South Africa Surgo Full time**Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...
-
Customer Service Agent
7 months ago
Johannesburg North, South Africa SydSen Recruit Full timeGauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...
-
Customer Service Agent
6 days ago
Johannesburg, South Africa Energy at Work Projects Full timeAcquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...
-
Operations & Customer Service Agent
7 months ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Customer Service Agent
7 days ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
-
Customer Service Agent
4 weeks ago
Johannesburg, South Africa MSA Outsourcing Solutions Full timeJob Description MSA Outsourcing Solutions is seeking a detail-oriented and passionate Customer Service Agent to join our dynamic team. In this role, you will be responsible for delivering exceptional service to our customers and ensuring a positive customer experience. Responsibilities: - Respond to customer inquiries via phone in a professional and...
-
Customer Service International Agent
7 months ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Eastern Suburbs - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000273/DM - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistics Company that seeks the expertise of a Customer Service International Agent **Minimum Requirements** - Minimum of 5 to 8 years’ recent experience as a Customer...
-
Operations & Customer Service Agent
7 months ago
Johannesburg, South Africa Shift Full time**Job Title**:Operations & Customer Service Agent **Location**:Johannesburg (working from home) **Contract**: 3 months contract **Hours**:Full time - 45 hours per week **Shifts: B**etween 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**:R8,500 to R12,000 per month **Equipment**:Laptop, screen and UPS supplied Shift is a rapidly growing...
-
Norwegian Speaking Customer Service Agent
2 weeks ago
Johannesburg, South Africa Initiate International Full timeWe have an exciting career opportunity in **Johannesburg, South Africa** for a **Norwegian speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...
-
Swedish Speaking Customer Service Agent
2 weeks ago
Johannesburg, South Africa Initiate International Full timeWe have an exciting **job** opportunity in **Johannesburg, South Africa** for a **Swedish speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in **South Africa** and internationally. Work in an international environment with an amazing company by getting in touch...
-
Danish Speaking Customer Service Agent
2 weeks ago
Johannesburg, South Africa Initiate International Full timeWe have an exciting **job** opportunity in **Johannesburg, South Africa** for a **Danish speaking Customer Service Agent** who wants to join a dynamic leader in the employee retention, lifestyle solutions and marketing industries, both in South Africa and internationally. Work in an international environment with an amazing company by getting in touch...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg. - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and trust with customer through interactive...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa GP Consult Full timeGauteng, JHB - Eastern Suburbs - R 8000 - R 10000 Monthly Basic Salary (Medical aid and Provident fund ) **Customer Service Agent - Automotive - Kempton Park** **Job Description**: - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and...
-
Customer Service Agent
7 months ago
Johannesburg, South Africa World Courier Full time- What you will be doing - About us: World Courier: Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over...
-
Senior Customer Sales
1 week ago
Johannesburg, South Africa The Emirates Group Full timeJob Purpose: JOB PURPOSE To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives JOB ACCOUNTABILITIES LINKED TO...
-
Senior Customer Services Agent
7 months ago
Johannesburg, South Africa Adcock Ingram Critical Care Full time**Reporting to** Customer Services Manager **Job Purpose** To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good...
-
Dutch Customer Service Agent
7 months ago
Johannesburg, South Africa SA COMMERCIAL Full time2-3 Month Seasonal Contract Dutch Customer Service Agents Required in Western Cape to Start ASAP!! If you are Dutch -speaking & passionate about exceptional Customer Service, then we would like to hear from you! - Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...