Junior Client Success Executive

24 hours ago

Cape Town, South Africa DataOrbis Full time

You have a keen interest in brand management and marketing and are willing to immerse yourself into the world of FMCG in order to understand how data can add value to and assist our clients in executing on their strategy.
You are not afraid of numbers or technology and have 'stickabiltiy' when it comes to embarking on a steep learning curve in order to fully understand the DataOrbis processes and service offering.
You are interpersonally skilled and are confident in engaging with and in building rapport with both internal team members and external clients as required. You are proactive and tenacious in the execution of client success tasks and are not afraid to get stuck in where needed and proactively and consistently follow up with multiple internal departments during the client setup and delivery phase in order to ensure that deadlines are met.
You enjoy working within a team-based environment, and can effectively manage both up and down, communicating continuously, and ensuring that all and sundry are aware of timelines and deliverables.
Once the ground work has been done and you have a thorough understanding of the business, processes, and service offering you will grow through our career pathway in a client facing role and will have developed the knowledge, competence, and confidence to interact and engage with DataOrbis clients in order to collaboratively and professionally entrench our service offering within our new and existing client portfolio.
It will be to your advantage to have experience or an interest in market research, data and the FMCG industry and the support role that you play within the client success team will be crucial in ensuring that our clients receive powerful and actionable insights based on their data through our service offering.
You will report directly into a Commercial Manager and will work very closely with and under the guidance of the Cross functional team including Projects, Operations, and Data Visualisations team members in the execution of client success tasks as assigned.
**RESPONSIBILITIES**
- Project team engagement and support and document completion as relates to new client and data source setups
- Monthly data management and checking tasks in conjunction with the operations team
- Client maintenance tasks ensuring that client trackers are up to date and accurate
- Briefing in of basic report tasks and changes into the Data Visualisation team members
- Ongoing engagement and follow-up with data sources and briefing back to the teams as required
- Report checking, verification, and understanding during set-up and prior to delivery to client
- Carrying out of other ad-hoc client success requests
- Training all client users on the reports as required
**YOUR SKILLS AND EXPERIENCE INCLUDE**
A tertiary qualification, Business Science in marketing, PDGM, BCom marketing, or equivalent. Industry related work experience in FMCG, customer insights, market research, or retail related industry would be a distinct advantage but is not a necessary requirementHigh proficiency in Microsoft Office (Windows, Outlook, Excel, Word, Project)
- High proficiency in Microsoft Office (Windows, Outlook, Excel, Word, Project)
- Highly numerate with excellent attention to detail
- Basic analytical understanding and ability
- Excellent interpersonal skills with the ability to professionally communicate and interact with both internal team members and external clients on an ongoing basis
- Excellent time management skills with the ability to prioritise and execute tasks to meet deadlines as specified
- Troubleshooting skills with the ability to investigate and resolve issues on either an individual basis or in conjunction with the team
- Flexible and agile with the ability to work on multiple concurrent clients and projects
- Proactive and confident with the ability to communicate progress, developments, and difficulties encountered on an ongoing basis
**KEY PERSONAL ATTRIBUTES INCLUDE**
- Effective time management skills in order to meet deliverables and deadlines
- A strong team player with excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work under pressure
- Strong team player
- Service and delivery orientated
- Innovative and results driven
- Passionate and self-motivated
- Agile approach and comfortable in dealing with change

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