Client Relationship Liaison
4 days ago
- Client Relationship Management:
- Develop and maintain strong, lasting relationships with clients.
- Act as the primary liaison between the company and its clients.
- Ensure regular communication and provide updates on services, products, and solutions.
- Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.
- Monitor account performance and proactively address any issues.
- Maintain detailed records of client interactions and preferences in CRM systems.
- Identify opportunities for upselling, cross-selling, and renewing contracts.
- Collaborate with the sales team to develop proposals and close new business deals.
- Achieve or exceed revenue targets and KPIs.
- Address client concerns promptly, escalating to technical teams when necessary.
- Coordinate with internal departments to ensure service delivery meets client expectations.
- Provide feedback to management to improve products and services.
- Stay updated on industry trends, competitor activities, and emerging technologies.
- Use insights to recommend service improvements and innovative solutions to clients.
Education:
- Bachelors degree in Business Administration, IT, Telecommunications, or related field.
- 35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
- Proven track record of achieving sales targets and managing multiple client accounts.
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them in simple terms.
- Proficiency in CRM tools and Microsoft Office Suite.
- Analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Client-focused approach with a commitment to delivering high-quality service.
- Strategic thinking with the ability to identify business opportunities.
- Resilience and adaptability in a fast-paced environment.
- Team player with strong collaboration skills.
- Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
- Certification in ITIL, Cisco, or similar is a plus.
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