Client Relationship Liaison

4 days ago


Johannesburg, South Africa Dananda Talent Full time
Key Responsibilities
  1. Client Relationship Management:
  • Develop and maintain strong, lasting relationships with clients.
  • Act as the primary liaison between the company and its clients.
  • Ensure regular communication and provide updates on services, products, and solutions.
Account Management:
  • Understand clients business needs and provide relevant IT, PABX, and telecommunication solutions.
  • Monitor account performance and proactively address any issues.
  • Maintain detailed records of client interactions and preferences in CRM systems.
Sales and Business Development:
  • Identify opportunities for upselling, cross-selling, and renewing contracts.
  • Collaborate with the sales team to develop proposals and close new business deals.
  • Achieve or exceed revenue targets and KPIs.
Problem Solving and Support:
  • Address client concerns promptly, escalating to technical teams when necessary.
  • Coordinate with internal departments to ensure service delivery meets client expectations.
  • Provide feedback to management to improve products and services.
Market Insight:
  • Stay updated on industry trends, competitor activities, and emerging technologies.
  • Use insights to recommend service improvements and innovative solutions to clients.
Required Qualifications and Skills
Education:
  • Bachelors degree in Business Administration, IT, Telecommunications, or related field.
Experience:
  • 35 years in a client relationship liaison role, preferably in IT, PABX, or telecommunications.
  • Proven track record of achieving sales targets and managing multiple client accounts.
Skills:
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them in simple terms.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Analytical and problem-solving skills.
  • Excellent organizational and time management abilities.
Key Competencies:
  • Client-focused approach with a commitment to delivering high-quality service.
  • Strategic thinking with the ability to identify business opportunities.
  • Resilience and adaptability in a fast-paced environment.
  • Team player with strong collaboration skills.
Preferred Qualifications:
  • Knowledge of PABX systems, VoIP, cloud solutions, and telecommunication technologies.
  • Certification in ITIL, Cisco, or similar is a plus.


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