Claims Administrator
2 days ago
-Introduction
The Myriad Product House within Momentum Life is looking for a professional, energetic and polite individual to assist Myriad Claims.
Role Purpose
Support the day-to-day operational functioning within Claims, by providing administrative assistance on investigation processes and adhoc administrative functions as required.
Requirements
- Grade 12 or equivalent qualification
- 1-2 years’ administration experience (essential)
Duties & Responsibilities
**INTERNAL PROCESS**
- Manage incoming queries timeously by assigning, directing and escalating all queries.
- Establish and maintain electronic filing systems to ensure record maintenance and retrieval of documents.
- Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
- Follow established work procedures and schedules to manage and keep track of daily activities and tasks.
**CLIENT**
- Liaise in a professional manner with relevant stakeholders
- Build and maintain relationships with internal and external stakeholders
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
**PEOPLE**
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Identify own growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage own performance within the team in order to ensure business objectives are achieved
- Contribute to innovation, change agility and collaboration within the team
**FINANCE**
- Contribute to the financial planning process within area
- Identify opportunities to enhance cost-effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Competencies
**Knowledge**
- Knowledge of relevant systems and processes
**Skills**
- Computer literacy
- Language proficiency
- Planning skills
- Service orientation
- Attention to detail
- Communication skills
- Microsoft Office
**Behavioural competencies**
- Adopting Practical Approaches
- attention to detail
- Upholding Standards
- Making Decisions within scope
- Following Procedures
- Producing Output
- Meeting Timescales
- Managing Tasks
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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