Fleet Claims Administrator

4 months ago

Centurion, South Africa Afrirent Auto Full time

Afrirent Holdings is looking for a Fleet Claims Administrator to handle insurance claims with specific knowledge and expertise to navigate policies, and procedures (operational SLAs).

**Main duties and responsibilities**
- Conducts claim investigations to validate claims and claim information for correctness and completeness
- Requests and verifies the receipt of documents and paperwork
- Follows up on outstanding information and documentation timeously
- Follows up with customers to ensure that all valid claims are accurately registered and have valid claim/reference numbers
- Assists clients/customers, policyholders, and relevant external stakeholders with claim status updates, requests for information, and general inquiries
- Identifies and resolves simple/basic claims-related issues in line with approved service level agreements (SLA’s) and Afrirent’s policies and procedures
- Collaborates closely with the Claims team to facilitate the accurate and timeous resolution of claims
- Collaborates with the Finance and Legal Departments to assist with the processing of approved invoices
- Conducts accurate and comprehensive checks to confirm and determine the level of cover for claims and advises the broker and/or policyholder accordingly
- Maintains the confidentiality and data-security of all client/customer information at all times
- Resolves queries to ensure speedy resolutions and enhance overall client satisfaction
- Handles the end-to-end insurance claims processes until claims are resolved/closed
- Maintains an accurate and effective filing system of insurance claim files which includes all relevant documents, correspondence, and notes for each claim for easy access and retrieval
- Maintains an accurate database/records of claim actions, payments, and reserves.
- Compiles and submits reports and feedback timeously to the Operations Manager on issues identified and outstanding areas of compliance and the reasons thereof.
- Identifies opportunities for process improvements and makes recommendations to the Operations Manager to improve levels of accuracy, efficiency, and client satisfaction.

**Qualifications**
- Diploma in Office Administration / Business Management / Logistics

**Experience**
- Minimum 3-5 years of experience in insurance claims administration, preferably within the fleet management or automotive industry.
- Microsoft 365 Enterprise packages.

**Legal Requirements**
- Code 8 Driver's Licence will be advantageous.

**Additional Desirable Requirements**
- Regulatory Examination for Representatives (RE5) Certification (level 1) will be advantageous.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- working experience in the field: 3 years (required)

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