Claims Consultant: Commercial
6 months ago
**Introduction**Role Purpose**Requirements**:
- Previous commercial claims experience is essential
- Previous call centre experience in a claims environment
- Matric
**Duties & Responsibilities**
- Capture/register claims on the PREMIA system
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers and assessors
- Handle and resolve queries from clients/service providers
- Validate claims within set turnaround time targets
- Work with difficult client/broker in high pressured environment
- Presenting claims in the claims meeting
- Attention to detail on complex claims of paramount importance
- Keen eye for a level of detail and inquisitive mind
- Conduct all the above to the required performance measurements in place and maintain high standard of quality.
**Competencies**
- Interpersonal and communication skills (verbal and written)
- Team player
- Computer literacy is essential
- Self-disciplined and self-motivated individual
- Problem solving/solution orientated
- Negotiating skills
- Stress tolerance
- Tenacity and resilience
- Analytical thinker with an investigative instinct/inquisitive mind
- Customer service orientated
- Deadline and results orientated
- Attention to detail
- Takes ownership/responsibility and initiative
- Flexible/adaptability to change
- Conflict /objection handling
- Computer literacy
- Product/systems knowledge and/or potential to acquire such knowledge within a short space of time
- Fast thinker
- Keen sense of self-development, growth and learning
- An individual embedding the company values at heart
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