Front Office Manager
5 months ago
Attention FRONT OFFICE MANAGERS, we have an exciting role for you to consider
Kendrick Recruitment is on the hunt for a dynamic Leader for the Front Office Department of a luxury 5* Lodge based in the Hoedspruit region of Mpumalanga.
If this sounds like you, share your resume with me today
**Experience**: Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required. Experience in customer service, hospitality management, and team leadership is crucial.
**2. Education**: A degree or diploma in hospitality management or a related field is added benefit
**3. Communication Skills**: Excellent communication skills are essential for interacting with guests, employees, and management. Fluency in English is required, and additional languages may be beneficial.
**4. Customer Service**: A strong focus on providing exceptional customer service to guests is vital. This includes resolving guest issues, anticipating their needs, and ensuring their satisfaction.
**5. Organizational Skills**: The ability to manage multiple tasks, prioritize effectively, and ensure that all front-of-house operations run smoothly is crucial.
**6. Leadership Abilities**: As an FOH Manager, they will be responsible for leading and motivating a team of employees. Strong leadership skills are necessary to ensure that staff perform their duties effectively.
**7. Knowledge of Reservation Systems**: Familiarity with reservation and property management systems (PMS) is required. Training will be provided for specific systems used by the lodge.
**8. Financial Acumen**: FOH Managers will be responsible cost control. Basic accounting knowledge is beneficial.
**9. Flexibility and Availability**: The hospitality industry often requires working irregular hours, including nights, weekends, and holidays.
**10. Appearance and Professionalism**: FOH Managers will be expected to maintain a professional appearance and demeanor at all times
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