Senior Front of House

7 months ago


Hoedspruit, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- Senior Front of House**

**5* Safari Lodge
- Hoedspruit, Limpopo**

A 5* lodge is looking for an experienced Front of House to assist in day to day administrative duties and to ensure guest satisfaction as first point of contact.

**Requirements**:

- Matric/ NQF4 (Hospitality related education advantageous)
- At least 4 years’ experience in a similar FOH/Anchor in a 4/5* Safari environment (Essential)
- Computer Literate with eRes experience beneficial
- Good Overall Office and admin abilities
- Basic Financial acumen in accounting
- Pastel knowledge beneficial
- Good understanding of all departments in a high end lodge
- Rooms checks, Floor Service, Reception duties etc
- Experience in guest relation duties
- Strong customer service orientation with excellent people skills.
- Organised and Detail oriented
- Flexible and willing to help and learn in all areas of the business
- Responsible, with sober habits
- Professional and well groomed

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Must be able to prioritize and manage tasks independently
- Be on point for check in and check outs
- Make sure it goes smoothly.
- Good planning and organizational skills
- Self-motivated and disciplined work ethics
- Maintain effective customer relationships and actively resolve guest complaints
- Maintain client database to ensure all guest information/details are complete

**Package on offer**
- Negotiable D.O.E
- Single Accommodation (no dependents)
- Other company benefits

**Starting Date**: Asap


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