Front Office Supervisor Malewane Lodge at Royal
6 months ago
The main purpose of the **Front Office Supervisor** is to assist in the management and control the daily operations in the FO department this includes the Curio Shop. To ensure that the standards of the Royal Portfolio are met, if not exceeded, in order to contribute to our purpose which is "To give our guests a complete experience and a perfect stay".
**MAIN DUTIES & RESPONSIBILITIES**
- Front Office is the administrative hub of the Lodge and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs
- Assist in the day-to-day operations of Front Office
- Be the point of contact for guests, assist with guest/reservations/agent communication as well as inter-departmental communication (this requires 2way radio confidence as well as a positive telephone manner)
- Update daily guest arrivals/departures and relevant information on our daily “Daysheet” and updating new information on Opera
- Assist guests in the curio shop
- Receiving and coordinating freight deliveries, capturing curio stock, monthly stock takes
- Ensuring the curio shop is kept neat, clean and tidy.
- Living, breathing and understanding the company’s purpose and values
**REQUIREMENTS & QUALIFICATIONS**
- Minimum 3 years in the Lodge/Safari Industry
- 1-2 years’ experience in a luxury 5* establishment
- Strong English verbal and written communication skills - additional languages beneficial
- Strong working knowledge of office procedures and basic accounting principles
- Great organisational and multitasking abilities
- Must be detail orientated
- Should be well versed in all digital communication channels
- Systems - Opera (PMS) and Microsoft Office are required, Pastel knowledge is advantageous
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Front Office Manager Malewane Lodge
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