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Front of House

1 month ago

Hoedspruit, South Africa HotelJobs.co.za Full time

**Overview**

My Client a "High-end" 5* Safari Lodge within a Private Game Reserve in Limpopo is urgently recruiting for a Lodge Anchor to join their professional and dynamic team.

**Remuneration Structure**
- Competitive Market related Salary
- Accommodation provided
- Meals
- Provident Fund
- Additional Benifits to be discussed in the interview

**What The Role Entails**

The Front of House Duty Manager fulfils the position of Assistant Lodge Manager, in the absence of the incumbent. However, it is critical that the Duty Manager act as a “care taker” when filling in, and that system or policy changes are not made the absence of the incumbent.

**What You will Need**
- A minimum of 4 year’s work experience - ideally 2 years as a trainee and in a well-recognized five-star hotel or world class lodge, as an assistant manager
- Exceptional Front Office / Rooms / Reception Knowledge
- Financial management ability
- High standards of service excellence and a passion for the industry
- Keen attention to detail
- Exceptional English speaking and writing abilities
- Good computer literacy
- Excellent management ability and communication skills
- A clear understanding of basic labour law and disciplinary procedures
- A developmental approach to staff
- Assertiveness, patience and good organizational skills
- Understanding of housekeeping and maintenance procedures
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality
- Matric qualification
- Code 8 Driver’s Licence

**What You will do**

**In broad terms the Front of House Duty Manager is responsible for the following key result areas**:

- Management and training of the lodge staff in line with the Company Standard of Excellence
- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
- Maintain the highest standards of Front Office, Reservations, Housekeeping and maintenance and ensure that style and design is not eroded
- Effective financial management through the administration of orders and effective stock control
- Effective communication and maintenance of lodge
- Achieving service excellence though Teamwork