Front Office Manager Malewane Lodge

5 months ago


Hoedspruit, South Africa The Royal Portfolio Full time

The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our purpose which is _"To give our guests a complete experience and a perfect stay"._

**MAIN DUTIES & RESPONSIBILITIES**
- Front Office is the administrative hub of Royal Malewane and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs
- Manage the day-to-day operations of the Front Office
- Be the point of contact for guests, assist with guest/ reservations/ agent communication as well as inter-departmental communication (this requires 2way radio confidence as well as a positive telephone manner)
- Update daily guest arrivals/ departures and relevant information on our daily “Daysheet” and updating new information on Opera
- Assist guests in the curio shop
- Receiving and co-ordinating freight deliveries, capturing curio stock, monthly stock takes
- Ensuring the curio shop is kept neat, clean and tidy.
- Living, breathing and understanding the company’s purpose and values

**REQUIREMENTS & QUALIFICATIONS**
- Minimum 8 years in the Lodge/ Safari Industry
- 3+ years’ experience in a Managerial role in a luxury 5* Front Office department
- Strong English verbal and written communication skills - additional languages beneficial
- Strong working knowledge of office procedures and basic accounting principles
- Great organisational and multitasking abilities
- Must be detail orientated
- Should be well versed in all digital communication channels
- Systems - Opera (PMS) and Microsoft Office are required

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.



  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the Front Office department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Maintenance Handyman at Malewane Lodge works closely with the Maintenance Manager to ensure that all lodge Maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that Malewane Lodge meets the purpose of The Royal Portfolio, which is _“to give our guests a complete experience and...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Supervisor** is to assist in the management and control the daily operations in the FO department this includes the Curio Shop. To ensure that the standards of the Royal Portfolio are met, if not exceeded, in order to contribute to our purpose which is "To give our guests a complete experience and a perfect...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Pastry CDP at Malewane Lodge is responsible for assisting in the running of the Pastry section of our busy 5* safari lodge kitchen. They assist in maintaining the overall standards of the desserts, celebration plates, tea items and turn down treats, always ensuring that we live up to our purpose which is _"To give our guests a complete experience and a...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The F&B Floor Manager at Malewane Lodge ensures that their team delivers the highest levels of courteous and efficient service, making all guests feel welcome and assured that their every need will be attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and play an important role in making sure...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa Jobted ZA C2 Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximizing the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The Sous Chef at Malewane Lodge is responsible for assisting the Executive Chef andh is team in the overall kitchen operation as a successful independent profit center. The Sous Chef's main focus is ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration. They will also ensure...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous standards....


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The HR Generalist at Royal Malewane Lodges will offer essential support to the Management team - with a focus on HR administration, recruitment, onboarding and training, the HR Generalist will also play a large part in driving the culture, ensuring that we meet our company Vision, Purpose and Values on a daily basis.  MAIN DUTIES &...

  • Front Office Manager

    6 months ago


    Hoedspruit, South Africa Career Pathfinders Full time

    Exclusive 4* Game Lodge Hoedspruit area 2000 HA Game Reserve Bordering Greater Kruger 3 years Game Lodge Front Office experience required Hospitality Management qualification Dynamic Energetic personality Excellent Guest Relations skills required Excellent communication skills required - to be able to communicate with all social statuses from average...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the **Front Office Supervisor** at Waterside is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of the Royal Portfolio are met, if not exceeded, and in order to contribute to our purpose which is "To give our guests a complete experience and...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    The main purpose of the Deputy Housekeeping Manager at Malewane Lodge, is to assist the Executive Housekeeper in supervising and controlling the cleaning and servicing of all Suites, public areas, offices and staff accommodation, in accordance with the standards and procedures. All of this to ensure that we exceed our company purpose, which is _"to give our...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...


  • Hoedspruit, South Africa The Royal Portfolio Full time

    Royal Malewane is expanding with a brand-new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio’s Standard Operating Procedures, ensuring that they meet our Group's meticulous...