Videojet Mauritius: Customer Service Consultant

4 weeks ago


Paarl, South Africa HG Molenaar Full time

We are looking to employ a highly organised, hard-working and efficient person to fill this customer service position for our Mauritius Videojet business, the position is however based in **Paarl.**
- 3 -5 years customer service and relevant administrative experience
- Minimum qualification: Grade 12
- Strong computer skills with experience working on an ERP system
- Experience working with foreign currency - Rupees, Dollars & Euros
- An understanding of logistics would be an advantage
- A professional manner, with excellent communication skills and telephonic skills
- Demonstrated ability to multi task, problem solve and think logically
- Fluent in English - written and verbal
- Able to fit into an existing team and grow with the business
- ** NB**: Able to work from **06.00 - 15.00** to fit in with Mauritius business hours and willing to work longer hours if required

The position involves working with imported Videojet labelling and coding equipment, the main tasks include:

- Purchase orders - Foreign & local
- Correspondence between Freight Forwarders & Suppliers:

- Forward P/O to supplier & Freight Forwarders
- Supplying Freight Forwarders with availability dates, Invoices, packing lists, Clearing Instructions and any other documents
- Arrange collections with courier
- Keeping track of all orders & shipments
- Instruction for Couriers to Stores man
- Report to clients regarding delivery dates
- Create pick slips, pick stock on the system & process invoices
- Complete equipment portfolio quotations on parts to clients
- Quotations from freight forwarder and couriers
- Receive orders from clients, convert Videojet quote to and order and invoice from the order
- Complete equipment portfolio invoicing - JHB & Paarl
- Liaise with technical personnel / stores personnel regarding queries on variances
- Maintain spread sheets of delivery notes, service notes, credit notes, quotations and outstanding orders (number control)
- Provide support to technicians in Mauritius
- Order parts from International suppliers
- Opening and closing of works orders & invoicing on Q-Muzik (ERP System)
- Exporting paperwork for parts to countries outside SA.
- Getting quotes for freight forwarding.
- Deal with queries from clients/suppliers/Salespeople and technicians
- Warranty return goods process
- Debtors function



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