Telesales Consultants

6 months ago

Paarl, South Africa The Joblink Full time

Job overview:
My client, a leading provider of integrated business solutions in Southern Africa, is looking for Telesales Consultants for their offices in Paarl. This is an office based position.

**Duties**:

- Support the External Sales Representatives
- Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
- Effectively deal with telephone enquiries requesting quotations for products
- Compiling information on the desired products including prices from external suppliers
- Ensure all quotations are followed up when necessary
- Meet and exceed the agreed specific performance objectives
- Ensure all orders received are entered onto the system accurately
- Ensure that the external sales team are kept informed of any developments relevant to their accounts
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion

Requirements/ Skills needed
- Experience and knowledge of ICT consumables
- Desirable Minimum of 2 years sales or telesales experience
- Strong customer service background
- Experience of building relationships with customers
- Cross-discipline team working
- Able to provide evidence of working in a target related environment
- Can demonstrate the ability to go the extra mile, to exceed expectations
- Track record of understanding how to reach and identify prospective customers
- Excellent telephone manner
- Excellent time management and personal organizational skills
- Ability to work to deadlines
- Ability to work closely to instructions
- Excellent numeracy skills
- Excellent communication/telesales skills
- Strong attention to detail
- Proficient at Microsoft Office and Excel

Salary

Negotiable depending on experience

Medical, pension and funeral contributions

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