Videojet Mauritius: Customer Service Consultant

2 weeks ago


Paarl, Western Cape, South Africa HG Molenaar Full time

We are looking to employ a highly organised, hard-working and efficient person to fill this customer service position for our Mauritius Videojet business, the position is however based in
Paarl.



  • 3 5 years customer service and relevant administrative experience
  • Minimum qualification: Grade 12
  • Strong computer skills with experience working on an ERP system
  • Experience working with foreign currency
  • Rupees, Dollars & Euros
  • An understanding of logistics would be an advantage
  • A professional manner, with excellent communication skills and telephonic skills
  • Demonstrated ability to multi task, problem solve and think logically
  • Fluent in English written and verbal
  • Able to fit into an existing team and grow with the business
-
NB: Able to work from
to fit in with Mauritius business hours and willing to work longer hours if required

The position involves working with imported Videojet labelling and coding equipment, the main tasks include:

  • Purchase orders
  • Foreign & local
  • Correspondence between Freight Forwarders & Suppliers:
  • Forward P/O to supplier & Freight Forwarders
  • Supplying Freight Forwarders with availability dates, Invoices, packing lists, Clearing Instructions and any other documents
  • Arrange collections with courier
  • Keeping track of all orders & shipments
  • Instruction for Couriers to Stores man
  • Report to clients regarding delivery dates
  • Create pick slips, pick stock on the system & process invoices
  • Complete equipment portfolio quotations on parts to clients
  • Quotations from freight forwarder and couriers
  • Receive orders from clients, convert Videojet quote to and order and invoice from the order
  • Complete equipment portfolio invoicing
  • JHB & Paarl
  • Liaise with technical personnel / stores personnel regarding queries on variances
  • Maintain spread sheets of delivery notes, service notes, credit notes, quotations and outstanding orders (number control)
  • Provide support to technicians in Mauritius
  • Order parts from International suppliers
  • Opening and closing of works orders & invoicing on Q-Muzik (ERP System)
  • Exporting paperwork for parts to countries outside SA.
  • Getting quotes for freight forwarding.
  • Deal with queries from clients/suppliers/Salespeople and technicians
  • Warranty return goods process
  • Debtors function


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