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Death Benefit Administrator
2 weeks ago
1. Receipt of notification of death claim
Receive notification of death from either local authority or member beneficiary
Inform the local authority and/or beneficiary of process to be followed and the documentation required
Keep LAs informed on status of claims
Forward relevant documentation for completion if required
2. Process death claim
Performing investigations according to S37C
Receive and review all documentation relating to death claim
Attend to all queries relating to death benefits timeously
Documenting of investigations
Calculate benefits in terms of Fund rules
Prepare schedule for BOT approval
Based on BOT approval prepare payment schedule
Prepare and dispatch suitable correspondence to beneficiaries as per standards set for good customer service.
Liaise with ABSA Trust and provide them with information on beneficiaries.
3. Payments
Effect all death benefit payments in terms of BOT approved schedule
Reconcile all payments to schedules and report on variances.
Ensure timeous payments of death benefits
4. Reporting and Performance Management
Attend team meetings ensuring that daily objectives are met in accordance with work
plans.
Participate actively in the Fund performance management system.
Report on all processes and on reconciliations and any variances and reasons for variances.
5. Document Management
File and scan all documents are in terms of Fund policy
Carry out backups of all data terms of Fund policy
**MINIMUM QUALIFICATIONS TO PERFORM ROLE**: NQF level 6, National Diploma in Management or Finance Management
MINIMUM PERIOD OF EXPERIENCE/ TRAINING (DESCRIBE TYPICAL EXPERIENCE
**BACKGROUND)**: A minimum of 1 year experience in pension fund operations with a strong focus on customer service and problem solving.
**PREFERRED EXPERIENTIAL / TRAINING BACKGROUND**:
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