Customer Service Manager
3 days ago
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us
**Job Description**:
We are searching for a highly motivated and experienced Customer Care expert to lead our inside sales and support teams.
Your goal will be to create awesome customer experiences for Trek Bicycle retailers through our Omni channel by providing outstanding hospitality, setting customer satisfaction goals, and enhancing the overall customer journey. You will also be responsible for sales support needs including employee purchases, company pro deals, vendor rebates, special programs, and more.
**Responsibilities**:
- Effectively coach and lead a customer care team to consistently hit metrics and provide an amazing customer experience with hospitality.
- Create a continual learning environment for customer care team on new products and services.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Summarize and report department metrics and goals to determine the meeting of business executives.
- Implement effective customer care procedures, policies, standards and best practices.
- Provide training and documentation for department related touchpoint systems.
- Respond to and resolve any escalated customer and or consumer commission matters.
- Work with IT to enhance and improve retailer-facing processes, including Trek’s B2B platform, for simplicity and the best customer experience.
- Hire, onboard and train new customer care employees.
- Manage budget relating to headcount and operating expenses for the inside sales and sales support teams.
- Oversee order allocation to ensure compliance with global metrics
- Manage budget relating to Goodwill and Warranty expenses
- Develop and maintain the department vision
- Attending to walk in-customers and our B2B partners.
- Stay informed on the latest industry techniques and methods.
Position Requirements:
- Bachelors degree in Business Administration, Management, or relevant field preferred
- Minimum of 5 years’ proven experience in a customer care/hospitality position, some of which in a managerial role
- Proficiency in Microsoft Office, customer service software, databases, and CRM tools
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
- Bicycle industry knowledge preferred
- Omnichannel experience preferred
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
-
Customer Service Manager
7 days ago
Johannesburg, South Africa Virtue HR Solutions Full time**The Company**: Kushesh Express **Role Name**: Customer Service Manager **Reporting line**:Operations Director **Location**: Johannesburg, Gauteng **Working hours**: Monday - Friday, 8:00am - 17:00pm **Role summary**: A Customer Service Manager is responsible for the Customer Service Department as well as overseeing all activities to improve customer...
-
Customer Service Manager
7 months ago
Johannesburg, South Africa Freedom Won (Pty) Ltd Full timeThe** Customer Service Manager** within our Energy Storage OEM is a crucial position focused on delivering exceptional service to clients, ensuring their satisfaction, and fostering long-term relationships. This role is instrumental in supporting, addressing concerns, and coordinating efforts across various departments to guarantee a superior customer...
-
Customer Services Manager
4 months ago
Johannesburg, South Africa International Flavors & Fragrances Full timeJob Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at sub-regional level, and direct people management of country or sub-regional Customer Service organization. Responsibilities/Description - Supervise the end-to-end Order to Cash process based on...
-
Customer Service Manager
3 weeks ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeJob Description:">We are seeking a highly skilled Customer Service Manager to join our team at The Recruiters. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our call centre, ensuring that all customers receive exceptional service and support.">About the Role:">">Manage a team of Customer...
-
Customer Service Manager
5 months ago
Johannesburg, South Africa Ciazcon Consulting Full time**CUSTOMER SERVICE MANAGER**: - Ciazcon Consulting- Published- August 20, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Customer Service Manager for Johannesburg, South Africa. Responsibilities of this Post: - Establish and maintain...
-
Customer Service Manager
5 days ago
Johannesburg, South Africa Danfoss Full timeRequisition ID: 30554- Job Location(s): Johannesburg, ZADanfoss offers you a unique opportunity to join a global market leader and experience satisfaction, coming from engineering sustainable solutions for people all over the world and from the use of your knowledge and competencies for global changes! Are you interested to achieve more with less? We are...
-
Customer Service
1 week ago
Johannesburg, South Africa Umphakathi Recruitment Full timeAn exciting position exists in the Sales - Customer Care Department of our client. - Effective liaison, support and communication between customer care department and the rest of the company - Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities - Use Customer Care...
-
Technical Scheduler for a Electronics Service Center
6 months ago
Johannesburg, South Africa Samsung Customer Care Center Full timeSupports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further assistance Updating...
-
Customer Service Manager
6 months ago
Johannesburg, South Africa Newrest Full time**RESPONSIBILITIES: You will be responsible for**: - Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical. - Ensure that a complete food testing is done weekly on all major...
-
Customer Services and Distribution Manager
5 days ago
Johannesburg, South Africa Palesa Mbali Group Full timeThe Customer Services and Distribution Manager is responsible for managing a team involved in growing the COID business, visiting clients, value propositioning & providing relevant solutions, building strong customer relationships and providing ongoing assistance and resolving customer issues and service queries. **Key Activities**: - Growing the COID...
-
Customs Brokerage Rep I
7 months ago
Johannesburg, South Africa UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Export Manager
23 hours ago
Johannesburg, South Africa She Recruits Full timeDegree / Diploma (Procurement/ Logistics/ Supply Chain / Exports) **Skills and experience required**: Experience in a manufacturing environment Experience with a product that is shipped internationally Good understanding of the POPI act, health and safety standards System they use is SAP but that’s not a requirement Knowledge of Relevant Banking, SARS...
-
Claims and Customer Services Manager
1 week ago
Johannesburg, South Africa aYo Holdings Full time**_Role Purpose:_** **_ You will be expected to provide a claims assessment service in line with the aYo customer engagement framework and the expected customer experience service levels in line with the aYo claims philosophy. _** **_Initially, you will be expected to set up the Claims and Customer Services function which will ultimately include the...
-
Customer Service Export Manager
23 hours ago
Johannesburg, South Africa She Recruits Full timeMatric Degree, Btech or diploma in Procurement, Logistics, Supply Chain and Exports. **Skills and experience required**: At least 8 years' experience customer services in a manufacturing environment where goods are shipped internationally. **Experience and knowledge of the export process**: Documentation Letters of credit Foreign exchange Marine...
-
Sr Services Manager 3
4 months ago
Johannesburg, South Africa Power Portfolio Steam Power Full time**Job Description Summary**: Who We Are At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam...
-
Customer Service Owner
3 days ago
Johannesburg, South Africa Jobted ZA C2 Full timeThe Service Owner is accountable for the end-to-end Service ownership and contractual delivery, including all Service functions that relate to the specific customer Managed Service solution. The Service Owner will be focused on the financial and delivery performance (including the performance in environment, occupational health, and safety areas) of the...
-
Customer Service Owner
4 days ago
Johannesburg, South Africa People Source Full timeThe Service Owner is accountable for the end-to-end Service ownership and contractual delivery, including all Service functions that relate to the specific customer Managed Service solution. The Service Owner will be focused on the financial and delivery performance (including the performance in environment, occupational health, and safety areas) of the...
-
Customer Service Owner
4 days ago
Johannesburg, South Africa People Source Full timeThe Service Owner is accountable for the end-to-end Service ownership and contractual delivery, including all Service functions that relate to the specific customer Managed Service solution. The Service Owner will be focused on the financial and delivery performance (including the performance in environment, occupational health, and safety areas) of the...
-
Customer Services
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71201 **Job Type** - Temp Contract **Job Title** - Customer Services **Computer Skills** - SAP,MS Office **Industry** - Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - General Commerical Duties: - Receiving order from customer or rep- - 2. The order is captured on SAP. (creating order...
-
Manager: Customer Service
3 months ago
Johannesburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...