Customer Services

6 months ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71201

**Job Type**
- Temp Contract

**Job Title**
- Customer Services

**Computer Skills**
- SAP,MS Office

**Industry**
- Manufacturing

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng
- General Commerical Duties:
- Receiving order from customer or rep-
- 2. The order is captured on SAP. (creating order confirmation)- 3. Order confirmation is sent to customer indicating stock availability, value if low for delivery, incorrect pricing, additional or special instructions or account status- New potential customers:
- 1. What product is the customer interested in.- 2. How many boxes do they plan on buying- 3. If customer is willing to buy for more direct them to rep for pricing.-
- 5. For cash paying customers, Quotes are sent to customers /rep and order lines are closed thereafter.- Existing customers:
- 1. Inform customers about price changes/price increases.- 2.Send pricelists to customers on behalf of Rep- 3.Requesting change on customer pricing based on turnover- 4.Assiting areas with no reps/ absent reps/ attending to customer issues when they arise if not seen by a rep.- 5.Opening and Closing of back orders
- calling customers to find out if they still want their back orders- 6. Assist Rep by informing them about potential business- After sales/ other duties:
- 1.Sending invoices and delivery notes if customer has not received it.- 2. Assist customers with queries. (short/over supplied, incorrect stock sent, damages etc)- 3. Assisting customers timelessly and effortlessly- Sales:
- 1. Cold calling customers for orders.- 2. Selling expired stock to customer to see if interested when placing their orders.- 3. Calling customers to find out if they interested in buying expired stock.- 4. Filling container orders if stock not available with other stock they might need- Admin Clerk:
- 1.Filing- 2.Answering telephone, taking messages, re-directing calls- 3.Assist customer with Invoices and credit notes- 4.Assisting management with admin related queries-
- 6. Assisting other colleagues with issues and queries- 7. Updating customer Edi portals- 8. Assisting with customer master data- 9. Updating of customer details on SAP- 10.Act on point of contact between customers,rep,warehouse and logistics- Warehouse:
- Stock/other functions:
- 1. Assisting reps an customers with stock related queries- 2. Expired stock dates to give to customers, or any customer who requires it.- 3. Stock on hand- 4. ETA on fresh stock- 5.Physically counting expired stock before selling to customer.- 6. Assist with Stock count- 7. Counting of pallets for export customers for their transport- 8. Help warehouse when short staffed/ picking/packing/ creating picking lists/ assisting customers/ creating delivery notes and invoices- Logistics:
- PODS/Clearing Documents:
- 1.Send customers POD- 2.Request PODs from Courier company- 3.Fill in clearing documents for export orders- 4.Count amount of pallets for export transportation.- 5. Contacting courier companies to find out eta on delivering order.- 5. Assisting Logistics with queries- Finance:
- 1. Open customer accounts once Finance give the go ahead- 2. Create Ship to accounts for main accounts- 3. Liaising with finance on blocked accounts and to release accounts- 4. Sending customers credit notes- 5. Resolving queries relating credit- 6. Assisting finance with trade references-
**Inherent Requirements**
- Matric- Customer Service/Internal Sales experience- SAP working knowledge - will be processing orders on a daily basis**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available


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