Customer Service Export Manager
2 weeks ago
Degree / Diploma (Procurement/ Logistics/ Supply Chain / Exports)
**Skills and experience required**:
Experience in a manufacturing environment
Experience with a product that is shipped internationally
Good understanding of the POPI act, health and safety standards
System they use is SAP but that’s not a requirement
Knowledge of Relevant Banking, SARS and Customs Legislation
Working knowledge of the glass industry
Pricing system management
Excellent knowledge of Export Policies and procedures
Knowledge of Relevant Banking, SARS and Customs Legislation
Understand shipping and export rules, policies, laws, etc
**Job description**:
Reports to Snr Export Manager / Sales Director
Responsible for arranging export shipments, preparing and confirming order approval, handling pricing information, and releasing invoices.
Manage full export process and customer services
Manage process from leaving the manufacturing plant to the end customer overseas
Processing export inquiries, quotations and orders in accordance with export procedures accurately and quickly.
Liaise and provide service excellence to international and internal customers.
Administration
Ensure export procedures and relevant legislation are being followed
Liaising between internal and external customers to ensure adequate service is provided and timeously.
Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.
Maintain export process integrity
Ensure complete control and storage of documentation and address all customer complaints.
Ensure delivery deadlines communicated to customers are met
Monitor unpaid accounts and ensure credit management processes are followed.
Manage third party suppliers such as shipping lines, logistics services and forwarding companies.
Responsible for preparing and maintain weekly and monthly reports
We will keep your details on file for future positions. For more information please contact: Briony Simon
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