Customer Service Export Manager

2 weeks ago


Johannesburg, South Africa She Recruits Full time

Degree / Diploma (Procurement/ Logistics/ Supply Chain / Exports)

**Skills and experience required**:
Experience in a manufacturing environment

Experience with a product that is shipped internationally

Good understanding of the POPI act, health and safety standards

System they use is SAP but that’s not a requirement

Knowledge of Relevant Banking, SARS and Customs Legislation

Working knowledge of the glass industry

Pricing system management

Excellent knowledge of Export Policies and procedures

Knowledge of Relevant Banking, SARS and Customs Legislation

Understand shipping and export rules, policies, laws, etc

**Job description**:
Reports to Snr Export Manager / Sales Director

Responsible for arranging export shipments, preparing and confirming order approval, handling pricing information, and releasing invoices.

Manage full export process and customer services

Manage process from leaving the manufacturing plant to the end customer overseas

Processing export inquiries, quotations and orders in accordance with export procedures accurately and quickly.

Liaise and provide service excellence to international and internal customers.

Administration

Ensure export procedures and relevant legislation are being followed

Liaising between internal and external customers to ensure adequate service is provided and timeously.

Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.

Maintain export process integrity

Ensure complete control and storage of documentation and address all customer complaints.

Ensure delivery deadlines communicated to customers are met

Monitor unpaid accounts and ensure credit management processes are followed.

Manage third party suppliers such as shipping lines, logistics services and forwarding companies.

Responsible for preparing and maintain weekly and monthly reports

We will keep your details on file for future positions. For more information please contact: Briony Simon



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