Customer Service
5 days ago
An exciting position exists in the Sales - Customer Care Department of our client.
- Effective liaison, support and communication between customer care department and the rest of the company
- Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- Use Customer Care Systems to manage functions of receiving, assessing, analysing, resolving, and documenting customer issues and complaints in accordance with agreed requirements
- Development of plans for customer care activities which would include customer management which would assist with the setting of goals and targets.
- Support to all other departments with customer service and related issues
- Effective Recruitment
- Training
- Departmental strategies
- Performance management
- Employee Development,
- Coaching and Mentoring
- Reporting on customer efficiencies and input to Ebitda
- Developing plans for team activities to include strategy to achieve planned targets
- Manage and maintain contact with internal and external clients/customers for feedback and to obtain client/customer satisfaction
- Maintain accurate customer records
- Manage customer budget and control expenses to meet budgetary controls
**Education and Experience**:
- Relevant BCom Degree,
- Computer literacy - MS Office Advanced
- Five years in a Management Role,
- Customer Service and Call Centre Experience,
- Excellent Management Experience,
- FMCG experience
**Competencies required**:
- Focused on diligence, accuracy, uniformity across all duties
- Ability to prioritize, meet deadlines and work independently.
- Customer service orientation.
- Information management.
- Solid Sales skills
- Strong peer relationships to effective and efficiently work across teams and optimize internal communication and workflow.
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 5 years (preferred)
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