Senior Customer Advocate

2 months ago

Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
We are seeking a Full-Time Career Outcomes Associate to be part of our rapidly growing Career Outcomes Team. We are looking for a well-organized, detail oriented, and data driven professional that comes with strong communication skills, ability to multitask, and adapt to change quickly. Our Career Outcomes Associate will support our Career Readiness team and Career Coach team by providing meaningful outreach to active and completed students and help shape the student expectations and understanding of career support.

**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**:

- Contact active learners via phone, SMS, and our LMS system to encourage Career Outcomes participation and road to packaging.
- Help reinforce expectations for students around career support through 1:1 correspondence
- Provide administrative support for Career Readiness and Career Coaches and students in our LMS and CRM systems.
- Ensure accurate and timely data entry and maintenance of student conversations and sessions.
- Maintain feedback loops between teams.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.

**YOU HAVE**
- A background in higher education, student advising, or process management.
- Ability to build rapid rapport and trust with students across diverse backgrounds and abilities.
- You have excellent written and verbal communication skills.
- You are passionate or interested in learning about the tech landscape.
- You have experience working in a remote environment and/or a fast paced environment.
- You thrive in an agile and collaborative environment.
- Organized and detail-oriented. Always up-to-date in documentation and record creation.
- Ability to work in a collaborative environment.
- Experience working with Google Drive, Microsoft Office, and any sales/operation CRM and other collaboration tools is preferred.

**Benefits**

Base salary + benefits.- Paid Time Off
- Training & Development
- Mental Health Support
- Global culture environment

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