IT Service Desk Team Manager
2 weeks ago
**Job Duties/Responsibilities will include**:
Management of the Service Desk Teams and deliverables
Management of Customer expectations
Achievement of Service Desk metrics
Reporting and presenting Service Desk metrics
Management of capacity requirements
Management of training requirements
Management of documentation
Performance reviews
Ad hoc duties as required by management
Bachelor’s degree or relevant tertiary qualification in IT
ITIL certification would be advantageous
At least 6 years’ Service Desk experience
At least 5 years’ experience managing a large team
SAP/ITSM/CRM knowledge is an advantage
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Service Desk Analyst
2 days ago
Cape Town, South Africa Stowe Holdings (PTY) LTD Full time**JOB ADVERTISEMENT: SERVICE DESK ANALYST [SASOL TEAM]** **Reporting Line**: Service Desk Manager **Working Hours**: 08h00am - 17h00pm (Monday - Thursday),08h00am - 16h30pm (Friday). May be required to work overtime when needed. **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the company's...
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Service Desk Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Cape Town, South Africa IT Naledi Solutions Full timeREQUIRED LEARNINGGrade 12Computer Literate â Microsoft â Outlook/Word/Excel (Essential)A+ would be advantageous.N+ would be advantageous.MCSE5 yearsâ Service Desk/Helpdesk experience would be advantageous.General knowledge of desktop hardware and softwareKEY JOB OUTPUTSManage the business relationship with the client to ensure mutual trust &...
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S001 - Service Desk Manager
11 hours ago
Cape Town, South Africa Stowe Holdings (PTY) LTD Full timeWe are hiring an ambitious Service Desk Manager, the role is suitable for a high-energy achiever, executor, leader, planner, and communicator with a genuine desire to help others and an aptitude for getting things done in the smoothest, accurate and fastest way. The Service Desk Manager will support the respective teams, be a single point for escalation and...
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Service Desk Agent
7 days ago
Cape Town, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...
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Service Desk Agent Iii
2 days ago
Cape Town, South Africa Shoprite Group Full timeClosing Date 2023/03/15 - Reference Number SHO230308-5 - Job Title Service Desk Agent III - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported...
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Service Desk Administrator
3 days ago
Cape Town, South Africa Signet Consultancy (Pty) Ltd Full timeWe are a Managed Service Provider (MSP) with extensive experience in support, managed services, cloud computing, cyber security, systems architecture and consultancy. We are looking for a Service Desk Administrator with at least 2 - 3 years' experience to join our team is SA. **Job Summary**: We are looking for an experienced Service Desk Administrator to...
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Service Desk Agent Iii
2 days ago
Cape Town, South Africa Shoprite Group Full time**Purpose of the Job**: To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported by users and the co-ordination of rapid and appropriate responses to restore the IT services as quickly as possible, with the least impact on the Business Operations. Able to Manage a set group of Service Desk...
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Service Desk Engineer
Found in: Adzuna ZA B C2 - 1 week ago
Cape Town, South Africa Adzuna ZA B C2 Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Service Desk Engineer
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Service Desk Engineer
Found in: Talent ZA 2A C2 - 1 week ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Service Desk Engineer
Found in: Whatjobs ZA C2 - 5 days ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Inbound Service Desk Agent
2 days ago
Cape Town, South Africa Energia Consulting Full timeFirst line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...
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Facilities Service Coordinator
Found in: Whatjobs ZA C2 - 5 days ago
Cape Town, South Africa Recru-it Full timeRole Purpose: The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting,...
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Facilities Service Coordinator
Found in: Talent ZA 2A C2 - 1 week ago
Cape Town, South Africa Recru-it Full timeRole Purpose:The Facilities Service Coordinator will be responsible for the compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders, including customer service interactions, reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while developing lasting,...
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IT Service Desk Graduates
5 days ago
Cape Town, South Africa Merchants SA Full timeAre you ready to Kick start a career in IT? We have an exciting opportunity available as an IT Service Desk Agent. We are seeking deadline driven, goal orientated and motivated individuals to join our growing team who are dedicated to providing a euphoric customer experience. Your duties will include attending to all requests and resolving queries. You...
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Service Desk Operator I
2 days ago
Cape Town, South Africa Shoprite Group Full timeClosing Date 2023/03/15 - Reference Number SHO230308-6 - Job Title Service Desk Operator I - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through...
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Dutch Speaking Service Desk Consultant Job
2 days ago
Cape Town, South Africa Language Recruiters Full timeLooking for a **job** that will let you flex your **Dutch **language skills while helping people with their IT issues? Look no further! One of the world’s largest IT firms is seeking a talented **Dutch speaking Service Desk Agent** to join their team in **Cape Town, South Africa**. If you’re ready to put your language skills to work and join a dynamic...
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German Speaking Service Desk Consultant Job
2 days ago
Cape Town, South Africa Language Recruiters Full timeLooking for a **job** that will let you flex your **German **language skills while helping people with their IT issues? Look no further! One of the world’s largest IT firms is seeking a talented **German speaking Service Desk Agent** to join their team in **Cape Town, South Africa**. If you’re ready to put your language skills to work and join a dynamic...
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IT Field/Helpdesk Technician for Managed Service Provider
Found in: Whatjobs ZA C2 - 5 days ago
Cape Town, South Africa IT Naledi Solutions Full timeREQUIRED LEARNING Grade 12 Computer Literate Microsoft Outlook/Word/Excel (Essential) A+ or equivalent job experience would be advantageous. N+ or equivalent job experience would be advantageous. General understanding of network infrastructure and firewalls would be advantageous. 5 years Field Tech would be advantageous. General knowledge of desktop...
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IT Field/Helpdesk Technician for Managed Service Provider
Found in: Talent ZA 2A C2 - 2 weeks ago
Cape Town, South Africa IT Naledi Solutions Full timeREQUIRED LEARNING Grade 12Computer Literate Microsoft Outlook/Word/Excel (Essential)A+ or equivalent job experience would be advantageous.N+ or equivalent job experience would be advantageous.General understanding of network infrastructure and firewalls would be advantageous.5 years Field Tech would be advantageous.General knowledge of desktop hardware and...