Junior Digital Community Coordinator

4 months ago


Newlands, South Africa Pedros Flame Grilled Chicken Full time

**DUTIES AND RESPONSIBILITIES**:

- Daily Community Management across all Digital Platforms
- Respond to comments and customer queries in a timely manner
- Develop a deep understanding of our Target Audience as well as our Brand Tone
- Monitor and report on feedback and online reviews
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Ops Departments to stay updated on New Store Openings, New Products and Features, and Business Developments
- Liaise directly with Customer Care Department regarding follow-ups and feedback.
- Build relationships with customers, potential customers, industry professionals and journalists
- Set and implement social media and communication campaigns to align with marketing strategies
- Stay up-to-date with digital technology trends

**REQUIREMENTS**:

- 2-4 year’s experience in Community management
- Excellent verbal communication skills
- Excellent writing skills - (Copy writing skills an advantage)
- Relevant qualification an advantage
- Hands-on experience with social media coordination for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Ability to manage various aspects of social media administration
- Collaborate with Marketing team for Monthly & Weekly reports on Social Media / Marketing / Sales stats and other marketing related databases
- Market research and Data gathering



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