Receptionist

3 months ago

Port Elizabeth, South Africa Zest Hospitality Full time

_**Receptionist **_
- **Customer Service and Hospitality Experience**_

**Region/Site : Port Elithzabeth / Cape town**

**Department**

Facilities Management

**Reports To**

Team Leaders/ Site Supervisor

**Location : Port Elizabeth/ Capetown**

Date: 07/08/2024

**Primary Purpose of the Job (Summary in a few lines)**

To provide an excellent reception service to Standard Bank in line with its service philosophy and values

**Education/Experience/Qualifications/Skill Requirements**

**Qualifications**:
Grade 12 or Appropriate tertiary education is preferred

**Job related work experience (career path that should ideally be followed before attaining this position)**

2 years’ frontline customer service experience and Hospitality experience.

Experience of working in customer services in a corporate environment would be an advantage

Computer literate on MS Office packages, including Outlook, Word and Excel

**Key responsibilities**:
To ensure that you are providing a world class, client facing front of house service

To ensure that all client requests and enquiries are fulfilled in the designated timeframe and exceed client expectations by ensuring that a first class service is delivered at all times

To ensure that all visitors/callers to the client site and internal clients experience excellent service upon visiting the site and when accessing your services

To be professional in visitor/client interactions at all times

To adhere to all Client First Team policies, processes standards and procedures

**Internal and external relationships**

Develop, enhance and sustain strong internal working relationships with all members of the Client First team, the Standard Bank Client Services team at Standard Bank and internal clients

**Key Tasks**
- Welcome all visitors, clients and employees to Standard Bank
- Operate a dynamic, professional meet and greet service
- Provide world class service to the client following the “Client First” ethos
- Fulfil all client requests in a professional and timely manner
- Process all visitors in line with procedures including pre-preparing passes within required timescales
- Actively seek out details of visitors in advance
- Escort visitors, where necessary, to the meeting room suites
- Maintain all statistical information and records as requested
- Manage the plants, decorations, displays and publications in the reception and waiting areas to ensure that materials/products are current
- Ensure that reception area is kept to a high standard at all times, ensuring that issues are raised promptly with the cleaning team and the Facilities Helpdesk and actioned in a timely fashion
- Respond to all visitor / client requests regardless of their nature
- Be cross-trained in all front of house tasks, so that can undertake duties of any team member as required
- Maintain a professional appearance at all times in adherence with Client First grooming standards
- Adhere to all standards, policies and procedures at all times
- Maintain excellent working relationships with all Client First Team members and management and the client team

*

**Key performance measures**:
Consistent first class service delivery to visitors and internal clients

Delivery of Reception services in line with policies and procedures

Demonstration of behaviours in line with policies and procedures

**Problem solving, planning and decision making**:
**Problem Solving**

Resolves unexpected service issues

Escalates complex problems to Senior Team members or Team Leader as appropriate

**Planning**

Keeps self-appraised of visitors and events to ensure visitors are anticipated and receive a professional service

**Decision Making**

Proactively responds to visitor requests

This job & competency profile is a guideline for your key performance areas and may be amended at any time.

Competency Profile

The following primary competencies are required for effective job performance

Excellent Communication Skills

Customer Service Centric

Self-motivated and team oriented

Team and project focused

Problem solving and Analytical Skills

Innovative

Strong presentation skills

Approachable and presentable

**Job Type**: Temp to perm

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

Application Deadline: 2024/08/08
Expected Start Date: 2024/08/12

  • Receptionist

    2 months ago

    Port Elizabeth, South Africa Modular Assembly Technology Full time

    We are looking for a receptionist to join our team. As a receptionist you will play a crucial role in ensuring a positive and welcoming experience for our clients, visitors, and team members. You will be responsible for managing the front desk, answering calls, handling inquiries, and assisting with administrative tasks. **JOB DUTIES**: - General...

  • Receptionist

    4 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time

    Receptionist Job DescriptionHire Resolve is seeking a highly organized and professional Receptionist to join their dynamic team. As the first point of contact for clients and visitors, you will be responsible for creating a welcoming atmosphere while performing various administrative tasks.Key ResponsibilitiesWelcome and greet visitors professionally,...

  • Receptionist

    2 months ago

    Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time

    Receptionist Job DescriptionHire Resolve is seeking a highly skilled and professional Receptionist to join their dynamic team. As the first point of contact for clients and visitors, this role is crucial in creating a welcoming atmosphere and ensuring the smooth operation of the office.Key ResponsibilitiesWelcome and greet visitors professionally, ensuring a...

  • Receptionist

    4 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full time

    Job Title: ReceptionistRevtech Global (Pty) Ltd is seeking a highly organized and customer-focused Receptionist to join our team.Key Responsibilities:Manage the company's reception area, greeting and directing visitors, suppliers, and customers.Operate the switchboard, answering, screening, and directing incoming phone calls.Take and forward messages, test...

  • Receptionist

    2 months ago

    Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at Revtech Global (Pty) Ltd.Key Responsibilities:Manage the company's reception area, ensuring a welcoming and professional environment for visitors, suppliers, and customers.Answer and direct incoming phone calls, take and forward messages, and test...

  • Receptionist

    2 months ago

    Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full time

    Job Title: ReceptionistRevtech Global (Pty) Ltd is seeking a highly organized and customer-focused Receptionist to join our team.Key Responsibilities:Manage the company's reception area, greeting and directing visitors, suppliers, and customers.Operate the switchboard, answering, screening, and directing incoming phone calls.Take and forward messages, test...

  • Receptionist

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time

    Receptionist Job DescriptionHire Resolve is seeking a highly skilled and professional Receptionist to join their dynamic team. As the first point of contact for clients and visitors, this role is crucial in creating a welcoming atmosphere and ensuring the smooth operation of the office.Key ResponsibilitiesWelcome and greet visitors professionally, ensuring a...

  • Receptionist

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Revtech Global (Pty) Ltd Full time

    Job Title: ReceptionistWe are seeking a highly organized and customer-focused Receptionist to join our team at Revtech Global (Pty) Ltd.Key Responsibilities:Manage the reception area, greeting and directing visitors, suppliers, and customers.Operate the switchboard, answering and screening incoming calls, and taking and forwarding messages.Test lines and...

  • Receptionist

    4 weeks ago

    Port Elizabeth, South Africa PerformIT Personnel Full time

    We are looking for an experienced Receptionist for a Renowned Company in Port Elizabeth. Requirements: Must have at least 3 years reception / switchboard experience. Matric qualification is essential. Must be computer literate. Must have good communication skills Duties: Handle all incoming calls in a very busy switchboard Dealing with clients on a daily...

  • Receptionist

    2 weeks ago

    Port Elizabeth, South Africa Performit Personnel Full time

    We are looking for an experienced Receptionist for a Renowned Company in Port Elizabeth.Requirements:Must have at least 3 years reception / switchboard experience.Matric qualification is essential.Must be fluent in English and AfrikaansMust be computer literate.Must have good communication skillsDuties:Handle all incoming calls in a very busy...

  • Receptionist

    2 weeks ago

    Port Elizabeth, South Africa Jobted ZA C2 Full time

    The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include: - Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations. - Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist...

  • Receptionist

    3 months ago

    Port Elizabeth, South Africa G4S Secure Solutions (SA) (PTY) LTD Full time

    **Job Requirements**: - Clean criminal record - Minimum grade 12 (certified copy of school certificate) - Tertiary qualification is advantageous - Minimum of 2 years of experience as a receptionist, administrative assistant, or in a similar role - No previous dismissals - Computer literate (Windows 10, Word, Excel, Outlook) - Demonstrated ability to manage...

  • Receptionist

    2 weeks ago

    Port Elizabeth, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Receptionist**: **Curro Westbrook** **Vacancy Reference: 22449**: **What are we looking for?** We are looking for someone with the following experience, qualifications and /or skillsets: - Higher education experience will be an advantage. - Relevant experience in a similar position. - Knowledge of client service. - Ability to...

  • Receptionist

    2 months ago

    Port Elizabeth, South Africa Hire Resolve Full time

    Hire Resolve's Client is looking for a dedicated and professional Receptionist to join their dynamic team. As the Receptionist, you will be the first point of contact for our clients and visitors, responsible for creating a welcoming atmosphere while performing various administrative tasks.Your role will be essential in ensuring that our office runs smoothly...

  • Receptionist

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Staff Solutions Recruitment Full time

    Job Title: ReceptionistWe are seeking a highly organized and detail-oriented Receptionist to join our team at Staff Solutions Recruitment.Key Responsibilities:Switchboard Operation: Answer, screen, and direct incoming phone calls on the main switchboard, ensuring timely and efficient communication.Take and Forward Messages: Receive and forward messages to...

  • Receptionist

    2 months ago

    Port Elizabeth, South Africa Revtech Global (Pty) Ltd Full time

    Receptionist (Permanent Position) Port Elizabeth, Eastern Cape Job Description: Switchboard Operation Responsible for answering, screening, and directing incoming phone calls on the main switchboard. Take and forward messages. Test lines and report faults timeously. Facilitating customer complaints and queries; fostering and maintaining...

  • Dairy Product Receptionist

    5 days ago

    Port Elizabeth, Eastern Cape, South Africa Lactalis Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Dairy Product Receptionist to join our team at Lactalis Careers in Port Elizabeth. This role involves reporting directly to the Production Coordinator in the Milk Pasteurising department.About the RoleIn this exciting career opportunity, you will play a vital part in ensuring that we achieve...

  • Medical Receptionist

    2 months ago

    Port Elizabeth, South Africa Dr WK Muller Full time

    **Cardiologist based in Port Elizabeth is seeking a medical receptionist.** **Requirements**: - Greeting patients, helping them navigate through the office, and supplying them with refreshments as they wait. - Good communication and people skills - Diary and appointment management - Answering incoming calls - Creating patient files - Scanning and uploading...

  • Receptionist Coordinator

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Key Requirements:Grade 12 CertificateAbility to work various shiftsReliable transportMinimum 1 to 2 years of Hospitality or Front Office experienceFamiliarity with Micros Opera systemExcellent written and verbal communication skillsStrong customer service skillsAbility to communicate effectively with colleagues and guestsStaff Unlimited Recruitment Pty Ltd...

  • Receptionist/admin Clerk

    3 months ago

    Port Elizabeth, South Africa Mega Packaging Full time

    Mega Packaging Port Elizabeth is looking for an experienced receptionist / Invoice Clerk to join our team. RESPONSIBILITIES: - Answering and directing phone calls - General office administration duties - Other administrative and general duties which may be required or assigned from management from time to time. - Other adhoc duties as required SKILLS /...