Front Office Duty Manager

2 weeks ago


Hermanus, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Harbour House Hotel in Hermanus is looking for a passionate Front office Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

**Minimum requirements**
- Matric
- Hotel Management Diploma (advantageous)
- Minimum 2 years experience in the same or similar position
- Multi-venue experience advantageous
- Strong OPERA knowledge
- Valid driver's license and own vehicle (advantageous)

**Duties and responsibilities**
- Ensure outstanding customer care at all times
- Courteously and accurately answer enquiries from potential guests
- Accept hotel reservations
- Use suggestive upselling and cross selling to ensure maximum revenue and occupancy
- Supervise daily shift procedures ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems and coach and council front desk team to ensure quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocate rooms to expected arrivals after checking guest preferences and special requests
- Supervise the operations of the font desk to ensure an optimal level of service and hospitality is provided to guests

**Operational requirements**
- Assist all departments in servicing the guests especially during high volume periods
- Takes responsibility in the absence of hotel manager and assistant hotel manager
- Produce hotel front desk schedules
- Assist in event management where necessary
- Doing daily property walk-abouts and report issues
- Hotel membership hosting

**Financial**
- Adhere to company credit limit / floor limit policies
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank
- Month end account management
- Managing all open accounts on a daily basis

**Guest Relations**
- Analysing customer feedback and providing strategic direction to continually improve overall rating
- Responding to guest needs and anticipating their unstated ones
- Promote all guest amenities, conveniences and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see



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