Hospitality Training Program Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Bothongo Group Management (Lion Park) Full time

The Hospitality Training Manager is responsible for designing, implementing, and overseeing training programs for staff across various departments within the Bothongo Group Management (Lion Park) organization. This role aims to enhance employee skills, improve service quality, and ensure compliance with industry standards.

Key Responsibilities:
  • Developing Comprehensive Training Programs: Design and develop tailored training programs for staff in various roles, including front desk, food and beverage, housekeeping, and management.
  • Training Facilitation: Conduct training sessions, workshops, and seminars to educate staff on company policies, customer service excellence, and operational procedures.
  • Evaluation and Assessment: Assess the training needs of employees and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
  • Onboarding Process: Create and manage an effective onboarding process for new hires to ensure they are equipped with the necessary knowledge and skills from day one.
  • Compliance: Ensure all training materials and programs comply with health, safety, and regulatory requirements relevant to the hospitality industry.
  • Collaboration: Work closely with department heads to identify training needs and develop strategies to address skill gaps within teams.


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