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Manager: Claims

4 months ago

Johannesburg, South Africa Barloworld - Salvage Management and Disposal Full time

Monitor and oversee the process from receipt of upliftment instruction from supplier to collect vehicle from vehicle holder, arrangement to collect vehicle, stocking in of vehicle and notification send to supplier. To resolve and sort queries received as far as possible before seeking assistance from line manager. Development and training of staff.

**Key deliverables and outputs**

**Finance**
- Monitor and manage internal control measures to prevent extra cost on tows or storage
- Ensure that all required information completed on SMD Operating System for invoicing and payment

**Resource Management**
- Ensure proper distribution of work amongst staff
- Motivate, mentor, train and discipline staff
- Assist with prescribed Performance Discussion (PD) process

**Process**
- Monitor upliftment instructions recorded by Administrators (outlook and appointment control sheet)
- Monitor and ensure that the admin process is adhered to by the Administrators as per Standard Operating Procedures
- Authorize release fees payable to relevant Clients/Suppliers
- Verify details of cost responsibilities of NOR
- Maintain the data for the panel beaters
- Monitor "on holds" on a daily basis
- Monitor vehicles not stocked in on a daily basis
- Verify all processes are followed before cancelling an appointment as per Standard Operating Procedures
- Verify banking details before authorizing EFT payments

**Customer**
- Establish and maintain healthy customer relations with internal and external customers
- Assist suppliers, branches, clients and other departments within the Company with regards to specified supplier account queries on a daily basis

**Reporting**
- Compile and report on staff productivity monthly
- Compile and report on cost to company monthly

**Internal customers**
- Branch employees, inter-departments

**External stakeholders**
- Suppliers, Clients/Customers

**Academic Qualifications**

**Essential**:

- Matric Certificate
- Business Administration/Management / related tertiary qualification
- Computer Certificate

**Advantageous**:

- Bachelor’s degree in Business Administration or Business Management

**Work Experience**

**Essential**:

- 2-4 years previous experience within a claims administration position
- Proven minimum of 2 years supervisory experience
- Experience in the Insurance or Automotive industry

**Job Type**: Permanent

**Salary**: From R27 000,00 per month

Application Question(s):

- 2-4 years previous experience within a claims administration

**Education**:

- High School (matric) (required)

**Experience**:

- Claims Supervisory: 2 years (required)

Application Deadline: 2024/03/31