Claims Team Manager

3 days ago


Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
Job Title: Claims Team Leader

At Salt Employee Benefits, we are seeking a highly skilled and experienced Claims Team Leader to join our team.

Job Summary

The Claims Team Leader will be responsible for the overall management of the claims team, ensuring that all claims are processed efficiently and effectively. The successful candidate will have a strong background in employee benefits and retirement fund industry, with at least 2 years of leadership experience.

Key Responsibilities
  • Coordinate and monitor all claim-related activities, including the complete claim processing cycle.
  • Ensure all claims are quality assured and processed according to rules, policies, and legislation.
  • Develop and implement policies, procedures, and processes to improve claims team efficiency.
  • Investigate and analyze escalations and complaints, reporting trends and implementing solutions.
  • Support a positive and responsive climate for client enquiry resolution.
  • Communicate effectively with internal and external stakeholders.
  • Implement audit findings and recommendations.
  • Manage employee performance and delegate work to team members.
  • Co-ordinate team's leave and report any irregularities.
  • Authorise payment of claims and take responsibility for tasks done by reporting staff.
Requirements
  • Matric with math's.
  • FICA awareness, POPI & TCF training.
  • Good command of English, both verbal and written.
  • 5-6 years' experience in employee benefits/retirement fund industry, with at least 2 years in a leadership role.
  • Good interpersonal skills, planning, and problem-solving abilities.
  • Ability to work under pressure and adapt to changing conditions.
What We Offer

At Salt Employee Benefits, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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