IT Support Technician
7 days ago
**Key Responsibilities**:
- Assist with troubleshooting hardware and software issues for end-users.
- respond to service requests in a timely manner. Install, configure, and troubleshoot computer hardware, software, networks, printers, and other IT equipment.
- Log and track support requests using connect (Zendesk)
- Escalate issues to the IT Support Team Leader and infrastructure teams as necessary.
- Assist in maintaining accurate and up-to-date documentation of hardware and software assets.
- Assist in preparing and installing equipment and software for new employees.
- Customer Service: Deliver exceptional customer service by listening to clients' concerns, addressing their needs, and ensuring a positive experience.
- Perform all duties with strict adherence to PCI DSS, GDPR and POPI standards.
- Ensure that the asset register is kept up to date and perform required inventory duties.
- Perform other related duties as assigned by the IT Support team leader and IT Manager.
**Requirements**:
***
- **Required**: 3+ years’ experience in IT support, Desktop support or a similar role.
- **Required**: 3-year IT Diploma OR CompTIA A+ and N+ certified OR MCSE certified
- Networking knowledge of TCP/IP, DHCP, DNS, HTTP, HTTPS
- Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
- Excellent technical knowledge of common desktop and network operating systems and hardware
- Highly organized and self-disciplined
- Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues.
- Excellent communication skills (written & verbal)
- Ability to work well under pressure and prioritize tasks effectively.
- Strong attention to detail and ability to multitask.
- Must be able to work after hours on request or on a rotational basis.
- Carry out any other duties and responsibilities as may be assigned by the company from time to time.
- Must have drivers license and own transport.
**Working Conditions**:
- This job operates in a fast-paced professional office environment.
- After hours callouts may be required from time to time
- May be required to work standby
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