IT Support Technician
3 weeks ago
Well established company is looking for an **IT Support Technician/Administrato**r with m**inimum 3 years experience** in a similar role. Will provide 1st line support to the business as per Service Level Agreement (SLA). To take calls, logging and update customer queries, technical diagnostics/troubleshooting and managing customer expectations. The case resolutions will range from basic technical repairs and knowledge base to in-depth technical solutions.
**Responsibilities**:
**Hardware**
- Provide with desktop support
- Responsible for logging hardware calls
- Experience with PABX and telephonic equipment
- Ensure the execution of cell phone and PDA support
- Setting up of hardware
- Maintain wired and wireless network
- Setting up and maintaining desktop computers
**Software**
- Support and maintain Windows Workstation OS’s
- Ability to operate Company Desktop Software
- Knowledge and experience to operate and install MS Office
- Installing and testing new software
- Ensure that anti-virus software is installed, configured, and regularly updated
**Queries Management**
- Respond to queries as per calls logged
- Record and respond to technical queries through the IT helpdesk system within SLA
- Man Call Centre and answer calls within accepted SLA Analysis
- Identify and analyze all software, hardware other and peripherals manual instructions Workstations
- Preparing and configuring workstations as requested
**Problem Solving**
- Ability to evaluate technical problems
- Escalate uncertain problems to 2nd line
**MINIMUM QUALIFICATION AND EXPERIENCE REQUIRED**
- Matric Qualification*
- A+ N+ Qualification*
- MCP Certificate*
**Job Types**: Full-time, Permanent
**Salary**: R15,000.00 - R20,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
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