
Desktop Support Technician
4 weeks ago
**Role Description**
This is an on-site contract role for a Desktop Support Technician at Disruptive IT Client in Cape Town. The Desktop Support Technician will be responsible for providing technical support, troubleshooting desktop computers and printers, and performing computer repairs on a day-to-day basis.
**Qualifications**
- Desktop Computers and Technical Support skills
- Printer Support and Troubleshooting skills
- Computer Repair expertise
- Strong problem-solving and communication skills
- Ability to work independently and collaboratively
- Certification in relevant IT fields is a plus
- Experience working in a corporate environment
- **Must have own car**
**Core Desrciption**
To provide technical support for incidents arising from hardware and software remotely and at client sites.
- Deploy, Update and Maintenance of End point Security
- Analysis and reporting of client’s environment
- Maintaining and Upkeeping of client’s environment tools and software
- Troubleshooting and resolving issues at client site
- Implementation, deploying and maintaining of monitoring sets for all clients (Node Device, CPU, Disk Space, Memory)
- Preventative and Proactive maintenance
- Communication and training to clients and engineers
- Service Desk maintaining ITIL Governance
- Assisting with 1st and 2nd level EUM support
**Key Deliverables / Primary Functions**
- Used approved remote and client management tools to remotely and onsite support on end user devices
- Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Serving as second line support to both DI, Onsite Staff and Field Technicians
- Ability to do root cause analysis and troubleshooting across systems to resolve incidents
- Attending to incidents on internal and client call logging system
- Ability to engage and liaise with all personnel including VIP personnel.
- Follow escalation matrix, SLA and keep customer informed.
- Enabling management with communication about incidents/requests
- Remote support and 24*7 standby, after hours and on-call support
- Ownership of Incidents and Service Requests, until resolution with continues feedback.
- Assisting with ad hoc IT Projects when required, i.e. software or hardware upgrades and patch upgrades
- Build Relationship with customers to improve and provide world class support.
- Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
- Identify and understand business challenges of the Customer and the impact thereof on the device support
- Build a working knowledge of Microsoft products
- Support security policies and standards of the Customer
- Ensure company assets (replacement parts) are tracked and maintained responsibly
- Develop, document, and maintain Knowledge Based Articles Administration
- Supporting 3rd party and inhouse client software.
- Basic network troubleshooting
**Administration**
- Ensuring that all relevant documentation is completed timeously and accurately, e. Overtime and expenses, etc.
- Documenting client site information with regards to software and hardware (Infrastructure)
- Practicing proper system management, use of reports, and time utilisation as defined by hardware and software management
- Developing constructive and cooperative working relationships with others and maintaining them over time
- Attending all meetings client specific and DWM management meetings
- Providing 24-hour standby support on a monthly rotational basis
- Maintaining security of assets and confidential information
- Ensuring compliance to all Health and Safety standards at client sites and DW
**Job Types**: Full-time, Temporary
Contract length: 3 months
Pay: R12 000,00 - R15 000,00 per month
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