Desktop Support Technician

3 weeks ago

Cape Town, South Africa iSON Xperiences Full time

**Desktop Support Technician**

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

The Desktop Support Technician will also be required to troubleshoot technical problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where necessary.
- Ensure the setup of computers and hardware and installing software as required and that all is in good operating level
- Responsible for overall database administration
- Proactively managing the stability of the infrastructure of the business and ensuring that it is optimally maintained
- Assist with Tier 1 2 support and escalations
- Ensure that all the desktop support tickets are dealt with and resolved
- Responsible for ensuring that shift scheduling is adhered to
- Responsible for managing the Desktop team
- Executing all IT related projects as assigned by Team Leader
- Responsible for the internal audit of equipment and stock (twice per annum) or ad hoc as required from time to time
- Resolving all end-user and vender queries or disputes within the required turnaround time and escalating where required
- Tracking of work items that requires attention
- Documenting of and adherence to internal processes and the maintenance thereof (e.g. software and procedure change, etc.)
- Administration of change management processes and adherence thereto and logging thereof
- Specify system requirements and design solutions
- Minimum matric or NQF equivalent
- Relevant IT related qualification (e.g. A+, N+) essential
- 6 months '† 1 year experience in a similar role in IT environment essential
- Well versed in the English language (speak, read write) and ability to clearly communicate at all levels
- Ability to multi task
- Sound technical knowledge
- Detail orientated
- Forward thinking approach
- Taking accountability for actions and being responsible
- Knowledge of internal computer systems
- Ability to demonstrate a good knowledge and understanding of the dynamics of the IT team
- Good interpersonal skills
- Ability to deal with customer queries

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