Desktop Support Technician
21 hours ago
**Job Requirements**
**Job description**
Primary Function
- Respond and resolve support requests and service tickets
- Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. End-User ManagementHardware / SoftwareInstallation and configuration of computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks
- Responding timeously to service issues and requests. Providing technical support across the company (this may be in person or over the phone)
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.General
- Identify and understand business challenges of the Customer and the impact thereof on the device support. Where applicable: liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
- Where applicable: Attend to the VIP calls
**Qualifications**Grade 12 (NQF level 4) with the relevant certificationsA+ or N+ or CCNE or CiscoMicrosoft certification will be advantageousHardware Certification in Dell, HP or Lenovo will be advantageous
**Experience**2-3 years’ experience in IT Desktop support
**Job Types**: Full-time, Temporary
Contract length: 3 months
**Salary**: Up to R13,500.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
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