Customer Service

1 week ago


Stellenbosch Western Cape, South Africa Helderberg Personnel Full time

travel

**Duties will include but not limited to**:

- Prioritise and action E-mails effectively
- Action daily booking queues
- Chase relevant suppliers for documentation/confirmation
- Check and update documentation for specialist bookings
- Effectively manage and resolve escalated issues
- Crisis situations support
- Fulfil any critical support as directed by Manager
- Handle incoming calls from Agents regarding documentation and Admin queries.
- Investigate booking anomalies and irregularities
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
- Able to create solutions & identify areas for improvement in procedure
- Excellent team player with the ability to work independently
- A flexible and adaptable approach to work
- Great attention to detail and accuracy
- Ability to organise, prioritise and manage own workload efficiently to tight deadlines

**Requirements**:

- Customer Service Experience in a fast-paced office environment (Travel Industry)
- Good Microsoft skills (Word/Excel)
- Extremely well-spoken (English)
- A minimum of 1 year experience within the travel industry with ticketing and END experience
- Amadeus or any other relevant GDS experience required
- A post-matric diploma in Tourism / Travel will be a definite advantage and preferred
- Ability to multitask and work under pressure
- Well organized and attention to detail
- Experience in dealing with conflict resolutions



  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....


  • Cape Town, South Africa Customer Experience People SA Ltd Full time

    Job Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...


  • Cape Town CBD, South Africa EXL Service Full time

    About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.Key Responsibilities:Ensure a positive customer experience through accurate and timely issue...


  • Cape Town CBD, South Africa EXL Service Full time

    We are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.About the RoleThe ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town CBD, South Africa EXL Service Full time

    About EXL ServiceWe are a leading business process management and technology services company, with expertise in transportation & logistics, finance, healthcare, and utilities.Job Overview:This role is responsible for providing customer support through various communication channels, ensuring timely resolution of customer queries and complaints. The...


  • Cape Town CBD, South Africa EXL Service Full time

    We are seeking a skilled Insurance Customer Service Representative to join our team at EXL Service. As an essential member of our operations, you will be responsible for handling inbound insurance queries with professionalism and accuracy.The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to work...

  • Customer Service

    2 months ago


    Cape Town CBD, South Africa EXL Service Full time

    This role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...


  • Cape Town CBD, South Africa EXL Service Full time

    At EXL Service, we're seeking a talented Senior Customer Service Representative to join our team. This role offers an exciting opportunity for individuals with excellent communication skills and experience in customer-facing roles.The estimated salary for this position is $50,000 - $70,000 per annum, based on industry standards and location. As a Senior...


  • Cape Town CBD, South Africa EXL Service Full time

    About the Role:As a Customer Service Specialist at EXL Service, you will play a vital role in delivering exceptional customer experiences through inbound insurance queries.Key Responsibilities:Ensure a positive customer experience by providing timely and effective solutions to their inquiries.Process new business, renewals, amendments, and cancellations of...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...


  • Western Cape, South Africa Callforce Direct Full time

    We are seeking German-Speaking Customer Service Agents to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our German-speaking customers. You will create awareness ensuring customers are knowable, update customer details and ensure customer satisfaction by delivering a professional and high-quality...


  • Stellenbosch, Western Cape, South Africa Tailormade Solution Full time

    Position: Operations: Trade Execution Co-Ordinator (Customer Service Expeditor) Brief description of the role: - This team focuses on the customer relationship and is the primary contact for the customer & internal parties. Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives and...


  • Cape Town CBD, South Africa EXL Service Full time

    Basic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue and provide solutions and/or...


  • Stellenbosch, South Africa Marsh Full time

    Support Senior Client Executive as an Assistant Client Executive to service clients and with administrative functions. Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis,...