Customer Service Analyst

2 days ago


Stellenbosch, South Africa Marsh Full time

Support Senior Client Executive as an Assistant Client Executive to service clients and with administrative functions.

Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs

Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking duties

Escalates customer service inquiries to the proper party quickly and accurately

Assists colleagues in documenting procedural changes and modifications to processes within the customer service department.



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