Specialist: Incident and Problem Management

Purpose Statement Responsible for leading and executing incident and problem management in IT and driving a 85% success rate on incident resolution against the SLA 1. Configuration Management - Creates and Maintains Policies, processes and standards relating to Asset management and Configuration Management - Drives adoption of policies, procedures and...

**Change Control** - Creates and Maintains Policies and processes relating to Change Control Management - Drives adoption of policies and procedures - Chairs Change Advisory Board - Compiles the CAB meeting agenda and minutes - Engages IT and stakeholders for necessary arrangements for system downtime - Validates all information is correct and change meet...

Description Purpose Statement Responsible for leading and executing incident and problem management in IT and driving a 85% success rate on incident resolution against the SLA - 1. Configuration Management - Creates and Maintains Policies, processes and standards relating to Asset management and Configuration Management - Drives adoption of policies,...

Description - **Change Control** - Creates and Maintains Policies and processes relating to Change Control Management - Drives adoption of policies and procedures - Chairs Change Advisory Board - Compiles the CAB meeting agenda and minutes - Engages IT and stakeholders for necessary arrangements for system downtime - Validates all information is correct and...

Job Summary">This is a dynamic role where you will be responsible for providing IT service management support to our clients. As an IT Service Management Support Engineer, you will be the first point of contact for all IT-related issues and concerns.">Main Responsibilities:">">Support during business hours in Germany">Standby on a 24/7 rotation basis,...

Job DescriptionImizizi seeks a highly skilled IT Hardware and End-User Support Specialist to lead IT projects, including the design and deployment of new IT hardware and services.Key Responsibilities:Facilitate and maintain Hardware Ordering SystemsProvide IT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed...

To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. 1. Provide first line support to users - Register incidents - Provide first line support to user (TCF) - Escalate incident to second line support - Monitor the status and progress towards resolution of all open...

Description To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. - 1. Provide first line support to users- Register incidents - Provide first line support to user (TCF) - Escalate incident to second line support - Monitor the status and progress towards resolution of all...

Main Outputs and Responsibilities for this position: 1. Monitor and control server hardware and software - Determine server needs by function - Propose hardware specifications - Set up and test server - Implement on live network - Monitor and maintain server - Monitor server resources - Patch management **Above also applies to special projects 2. Manage...

1. Strategy and Planning - Create and maintain the enterprise’s robust Network architecture design. - Drive the evaluation, development and implementation of network standards, procedures and guidelines to accommodate multiple platforms and diverse system environments. - Test, evaluate and install network enhancements to ensure that they are the best...

Description - 1. Strategy and Planning- Create and maintain the enterprise’s robust Network architecture design. - Drive the evaluation, development and implementation of network standards, procedures and guidelines to accommodate multiple platforms and diverse system environments. - Test, evaluate and install network enhancements to ensure that they are...

Duties & Responsibilities: - **Application Support and maintenance** - Support, maintain and monitor Non-Production and Production Environments, - Maintain software components & ensure reliable deployment of new features, - Review input deliverables from Development (RN / DI), - Prepare implementation plan and Communicate to stakeholders, - Research new...

**Role Title (Role Level)**: SAP Basis Consultant (Technology Integrator - Expert) **ESSENTIAL SKILLS REQUIREMENTS**: Advanced SAP Basis Administration Advanced Oracle and HANA Database administration Intermediate SuSe Linux Operating System administration Exposure to Cloud technologies, preferably Azure or AWS Incident Management (IM), Change...

Description Duties & Responsibilities: - **Application Support and maintenance** - Support, maintain and monitor Non-Production and Production Environments, - Maintain software components & ensure reliable deployment of new features, - Review input deliverables from Development (RN / DI), - Prepare implementation plan and Communicate to stakeholders, -...

**ESSENTIAL SKILLS REQUIREMENTS**: - Advanced SAP Basis Administration - Advanced Oracle and HANA Database administration - Intermediate SuSe Linux Operating System administration - Exposure to Cloud technologies, preferably Azure or AWS - Incident Management (IM), Change Management (CM), Problem Management (PM) - ITIL process knowledge and work...

To provide desktop and technical support on hardware and software related issues within the organisation._ 1. Provide hardware and software support (LAN & WAN) - Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for software & hardware...

Description - To provide desktop and technical support on hardware and software related issues within the organisation._ - 1. Provide hardware and software support (LAN & WAN)- Install software - Troubleshooting (TCF) - Assemble computer - Repairs & maintenance of hardware & peripherals - Installation & maintenance of cabling - Maintain inventory for...

What will be your role and responsibilities? Lead IT projects, including the design and deployment of new IT hardware and services. Facilitate and maintain Hardware Ordering Systems IT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed telephony, and video conferencing) IT end-user support relating to industrial...

What will be your role and responsibilities? Lead IT projects, including the design and deployment of new IT hardware and services.Facilitate and maintain Hardware Ordering SystemsIT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed telephony, and video conferencing)IT end-user support relating to industrial...

Auto Pedigree is looking for an experience IT Specialist for its Head Office in Spartan. This position is an ideal opportunity for someone with good problem-solving ability.The position reports directly to the IT Manager. **Position Overview**: The purpose of the position is to provide a single point of contact for end users to receive IT support and...