Administrator: Service Desk
3 months ago
To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.
1. Provide first line support to users
- Register incidents
- Provide first line support to user (TCF)
- Escalate incident to second line support
- Monitor the status and progress towards resolution of all open incidents
- Keep affected users informed about the progress (TCF)
- Escalate the process to management level if not attended to within the set timeframe (TCF)
- Confirms and closes resolution of incidents
- Conduct quality control checks on service provider (TCF)
- Send out general communication notices to the company
FORMAL EDUCATION
- Matric
- Diploma in IT (Advantage)
?TECHNICAL/LEGAL CERTIFICATION
- Call Centre/Customer Service Certificate
- A +
- N+ (Advantage)
- Certificate in IT
?EXPERIENCE
- 2 Years’ experience in customer service
- 1 Years’ experience in an IT environment
-
Administrator: Service Desk
3 months ago
Menlyn Park, South Africa Assupol Full timeDescription To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. - 1. Provide first line support to users- Register incidents - Provide first line support to user (TCF) - Escalate incident to second line support - Monitor the status and progress towards resolution of all...
-
IT Service Desk Technician
3 months ago
Kempton Park, South Africa ASG Computers Full timeJob purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and responsibilities - Validate newly created tickets from all Sources using Validation Matrixes. - Validate Customer Details (Contact Customer if Required) - Validate First pass Assessment of Impact and Change if Required. - Validate First Pass...
-
IT Service Desk Technician/Helpdesk
3 months ago
Kempton Park, South Africa Profession Hub Full timeOur client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton Park Job purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and responsibilities Validate newly created tickets from all Sources using Validation Matrixes. Validate Customer Details...
-
IT Service Desk Technician/Helpdesk
3 months ago
Kempton Park, South Africa Profession Hub Full timeOur client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton ParkJob purposeService Desk Technician providing first-line support to Client Sites using Remote Tools.Duties and responsibilitiesValidate newly created tickets from all Sources using Validation Matrixes.Validate Customer Details (Contact...
-
IT Service Desk Technician/Helpdesk
3 months ago
Kempton Park, South Africa Profession Hub Full timeOur client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton ParkJob purposeService Desk Technician providing first-line support to Client Sites using Remote Tools.Duties and responsibilitiesValidate newly created tickets from all Sources using Validation Matrixes.Validate Customer Details (Contact...
-
Clerk: Il Client Services Administration
1 week ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**Main Outputs and Responsibilities for This Position** **1.Attend to client queries**: **2.Process changes to payment methods; personal and contact details and beneficiaries**: - Validate clients personal information (TCF) - Update changes on the system (changes to debit order; or to PERSAL) (TCF) - Update changes to personal and contact details (TCF) -...
-
Clerk: Il Client Services Administration
1 week ago
Menlyn Park, South Africa Assupol Full timeDescription **Main Outputs and Responsibilities for This Position** **1.Attend to client queries**: **2.Process changes to payment methods; personal and contact details and beneficiaries**: - Validate clients personal information (TCF) - Update changes on the system (changes to debit order; or to PERSAL) (TCF) - Update changes to personal and contact...
-
Administrative Receptionist
3 months ago
Craighall Park, South Africa The Contact Lens Lab of SA International Full time**We are looking for a young, vibrant individual to fill a vacancy as administrative receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.** **Responsibilities**: - Assisting customers and couriers at the front desk. - Processing incoming jobs, invoicing outgoing jobs and packaging. Delivering...
-
Tax Administrator
3 months ago
Menlyn Park, South Africa Clearleaf HR Consulting (Pty) Ltd Full timePLEASE ATTACH YOUR ORIGINAL CV TO APPLY FOR THIS POSITION. **Company Description** A prominent Audit Firm in Pretoria East is looking for a Tax Administrator. 1. Processing new clients on the system and do Tax Engagement letters 2. Erase clients removed from the system and do a profile handover 3. Process Tax engagement letters for clients to get up to...
-
Service Advisor
3 months ago
Menlyn Park, South Africa Bonafide Human Capital (Pty) Ltd Full timeOur well known luxury dealer client based in Menlyn is looking to employ customer driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality...
-
Chauffeur
2 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**Provide transportation services to employees and guests** - Confirm transportation on service desk request. - Plan pick up and drop off according to received schedules - Liaise with employees/ guest for confirmed arrivals and departure times. - Confirm and collect employees/ guests from arranged accommodation venues (TCF) **Provide Courier services** -...
-
Part - Time Service Ambassador
3 months ago
Menlyn Park, South Africa Ignite Fitness Full time**Don't be ordinary, be EXTRAORDINARY!** Do you want to work for the coolest growing international brand in SA and earn while you play? We are looking for dynamic, meticulous and service-driven Club Receptionists to join the Ignite Tribe. **ARE YOU UP FOR THE CHALLENGE?** As a Service Ambassador employee, you are responsible for the Reception area and...
-
Specialist: Actuarial Services
3 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeDuties & Responsibilities: **1. Maintain optimal system accuracy and performance from a values and functionality perspective** - Provide specifications to IT team on programs used to administer business - Implement and test automation of system programs for correctness and conduct audits on the administration system - Assist with automation and integration...
-
Chauffeur
2 months ago
Menlyn Park, South Africa Assupol Full timeDescription **Provide transportation services to employees and guests** - Confirm transportation on service desk request. - Plan pick up and drop off according to received schedules - Liaise with employees/ guest for confirmed arrivals and departure times. - Confirm and collect employees/ guests from arranged accommodation venues (TCF) **Provide Courier...
-
Specialist: Actuarial Services
5 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full timeDuties & Responsibilities: - **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration system Provide accurate...
-
Specialist: Actuarial Services
5 months ago
Menlyn Park, South Africa Assupol Full timeDescription Duties & Responsibilities: - **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration...
-
Microsoft 365 Technician
2 weeks ago
Menlyn Park, South Africa Just Plain IT Full time**Microsoft 365 Technician/Administrator Wanted - Join Our Team!** **Position: Microsoft 365 Technician/Administrator** **Location**: Menlyn, Pretoria **Responsibilities**: - Administer and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive. - Handle user account setup, management, and troubleshooting. -...
-
Service Advisor
5 months ago
Menlyn Park, South Africa Bonafide Human Capital Full timeOur well known luxury dealer client based in Menlyn is looking to employ customer driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality...
-
(H2258) Service Advisor
3 months ago
Menlyn Park, South Africa Unique Personnel Full time**Job Number** - 70306 **Job Type** - Permanent **Job Title** - (H2258) Service Advisor - Menlyn **Computer Skills** - computer Literate **Industry** - Automotive **City** - Menlyn Park **Province** - Gauteng - Our client, a Dealership for a well known brand requires a Service Advisor**_ RESPONSIBILITIES_** - Following up with orders and parts...
-
Sales Administrator
3 months ago
Menlyn Park, South Africa Ignite Fitness Full time**ARE YOU A FITNESS FANATIC WITH EXCEPTIONAL COMMUNICATION SKILLS AND A FLAIR FOR SALES? THEN APPLY TODAY TO JOIN THE IGNITE FITNESS TRIBE - SOUTH AFRICA'S FASTEST GROWING FITNESS BRAND!** **OUR STATE OF THE ART FITNESS CLUB SITUATED IN GREENACRES, PORT ELIZABETH, REQUIRES A TALENTED SALES CONSULTANT TO COMMENCE EMPLOYMENT WITH THE COMPANY.** - **Minimum...